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Fedex query?

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  • 28-02-2021 10:51pm
    #1
    okidoki987
    Registered Users Posts: 10,622 ✭✭✭✭okidoki987


    Parcel sent from USA 1st Feb, delivered by Fedex Priority Service 3 days later.
    Nothing was said by Fedex driver and parcel handed over.
    18 days later, received a mail from NOREPLY@fedex.com saying "delivery has incurred import charges and these are now due".
    Cost of item was €145, import charge is showing up €51.66 but there is no breakdown of this and can't reply to the Fedex mail address to check it.
    I presume the email is legit as has the correct Fedex number inside the mail but I thought Fedex would ask for any import duty before they hand over the parcel?


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    #2
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 14,928 Mod ✭✭✭✭whiterebel


    No, they don't. They send out a payment request after.


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    #3
    stronglikebull
    Registered Users Posts: 477 ✭✭stronglikebull


    A lot of couriers do bill before delivery, but I've had deliveries with Fedex where they always billed about 3 weeks after delivery. Charge is most likely made of 21% VAT on the total cost (item + delivery charge) and then €15 handling fee, so €51.66 is about right for that. You could insist on getting a bill breakdown, but you'd need to ring them to get that.


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    #4
    Jolie Sticky Numskull
    Posts: 13,688 ✭✭✭✭ Jolie Sticky Numskull


    Any idea what time FedEx deliver until these days?


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