Hive Question

xl500

Hi

My sister is moving home this weekend she has hive installed in old house can she change Account details to leave it available for new owner

Like register a new generic email and password she does not want to leave her old email and password as login for hive

Thx
Xl500

punisher5112

Reset it..

xl500

punisher5112 wrote: »

Reset it..

No that doesn't work Mac Address is tied to her account

punisher5112

xl500 wrote: »

No that doesn't work Mac Address is tied to her account

Should be able to reset in app, set up In a dummy account, set up.a Gmail or whatever put on that. Then leave code and address for new owner

xl500

punisher5112 wrote: »

Should be able to reset in app, set up In a dummy account, set up.a Gmail or whatever put on that. Then leave code and address for new owner

Thanks but I think there's an issue with them send you phone txt to authorize so your phone is still on the account is all over the web that they have to get new hub seems a scam that you can't transfer to new owner I did think if setting up generic email and password and give that to new owner but no joy

Thanks for your help

DGOBS

Easiest option is to call Hive helpdesk and they will change accounts for you

Darando

What I was told....You take the hub with you as tied to your email address (not thermostat, valves etc.. leave them in the house), new owner buys a new hub for 70€ or so and pairs them with the newly registered hub.

Wearb

Darando wrote: »

What I was told....You take the hub with you as tied to your email address (not thermostat, valves etc.. leave them in the house), new owner buys a new hub for 70€ or so and pairs them with the newly registered hub.

Told by whom?

The reason that I ask is that my neighbour had no bother switching account for a new property that he bought, or so he informed me.

Darando

Hive support before, but OP should ring them I guess to confirm what they advise?

Wearb

Darando wrote: »

Hive support before, but OP should ring them I guess to confirm what they advise?

thanks. Just wondering if my neighbour was bull-pooing me.

I haven't been presented with this problem yet, but sooner or later a customer is going to ask me that question.

xl500

Thanks For Replies

She Ended taking Hub as advised by Solicitor who had come across it several times

Hive still works as normal Timer T stat but if new owner wants smart function they will have to buy new hub and set up Hive Account

DGOBS

If you want to do that, you really need to reset the system into 'stand alone mode' if not you may find battery drain etc.

Stand alone mode:
Remove arteries from Hive stat
Power up receiver
Hold CH button for 10-12 seconds, light will single flash pink (if still flashing amber, re-hold for another 10-12 seconds)
Put batteries back in Hive stat, hold middle on LH button to factory reset, release and allow to pair with receiver

Hive is now in standalone, and not looking for Hub

Wearb

DGOBS wrote: »

If you want to do that, you really need to reset the system into 'stand alone mode' if not you may find battery drain etc.

Stand alone mode:
Remove arteries from Hive stat
Power up receiver
Hold CH button for 10-12 seconds, light will single flash pink (if still flashing amber, re-hold for another 10-12 seconds)
Put batteries back in Hive stat, hold middle on LH button to factory reset, release and allow to pair with receiver

Hive is now in standalone, and not looking for Hub

Does that mean that stat can communicate with receiver but has no WiFi control?

xl500

DGOBS wrote: »

If you want to do that, you really need to reset the system into 'stand alone mode' if not you may find battery drain etc.

Stand alone mode:
Remove arteries from Hive stat
Power up receiver
Hold CH button for 10-12 seconds, light will single flash pink (if still flashing amber, re-hold for another 10-12 seconds)
Put batteries back in Hive stat, hold middle on LH button to factory reset, release and allow to pair with receiver

Hive is now in standalone, and not looking for Hub[/quote

Yes thanks for that I did look it up and put the hive in stand alone mode worked fine

DGOBS

Were, yes to stat and receiver talk in standalone (just using zigbee) and doesn't search for a hub.

DGOBS

You can also but a wired version of the Hive receiver (for combi with just a prog stat) and only requires live in/out, as used the batter to switch, and a hub (no receiver)