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Code error

trickyyz490 · 2021-03-15 18:27:22

Hi, topped up my meter on 11th and record a msg on the app there's an error. Unfortunately my money has gone. I waited a few days to see if it resolved itself, but no. Any help available?

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15-03-2021 7:27pm

#1

trickyyz490

Registered Users Posts: 9 ✭

Join Date: March 2021

Posts: 5

Hi, topped up my meter on 11th and record a msg on the app there's an error. Unfortunately my money has gone. I waited a few days to see if it resolved itself, but no.

Any help available?

0

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#2 16-03-2021 10:09am
Electric Ireland: Aoife

Company Representative Posts: 361 Verified rep ✭

Join Date: January 2018

Posts: 361

Hi trickyyz490,

Thank you for getting in touch.

Can you check your bank account to see if you have been refunded?

We recommend calling 1800 372 372 to speak with our colleagues in the dedicated Pay As You Go team. They will be able to check if a code has been generated.

Payzone manage the payment portal for Electric Ireland and will issue a refund automatically if no code has been generated. This can take a number of working days.

Please let us know if you have any other questions.

Kind regards,
Aoife

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