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LG OLED65CX5LB order cancellation?

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  • 16-03-2021 5:44pm
    #1
    cnocbui
    Registered Users Posts: 20,053 ✭✭✭✭


    Hi

    I ordered one of these and have been thoroughly messed about in terms of non-delivery at specified times, and now delivery has been postponed to Thursday.

    I presume I can cancel this order and you will refund my CC in full?  If so, how long until the funds are back in my account?


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    #2
    Richersounds.ie: Kenny
    Company Representative Posts: 17,276 ✭✭✭✭Richersounds.ie: Kenny


    cnocbui wrote: »
    Hi

    I ordered one of these and have been thoroughly messed about in terms of non-delivery at specified times, and now delivery has been postponed to Thursday.

    I presume I can cancel this order and you will refund my CC in full?  If so, how long until the funds are back in my account?
    Hi Cnocbui.

    I really do apologise for the hassle you have had with the delivery.

    I can arrange for the order to be cancelled and the funds refunded back to you.
    I would take several days for the funds to arrive back into your account.

    I believe Emma who deals with our logistics has also been in touch regarding this.

    Let me know if you would like to proceed with the refund and I will get that sorted for you.

    "We are closed tomorrow and then back open Thursday".


  • Options
    #3
    cnocbui
    Registered Users Posts: 20,053 ✭✭✭✭cnocbui


    Richersounds.ie: Kenny wrote: »
    cnocbui wrote: »
    Hi

    I ordered one of these and have been thoroughly messed about in terms of non-delivery at specified times, and now delivery has been postponed to Thursday.

    I presume I can cancel this order and you will refund my CC in full?  If so, how long until the funds are back in my account?
    Hi Cnocbui.

    I really do apologise for the hassle you have had with the delivery.

    I can arrange for the order to be cancelled and the funds refunded back to you.
    I would take several days for the funds to arrive back into your account.

    I believe Emma who deals with our logistics has also been in touch regarding this.

    Let me know if you would like to proceed with the refund and I will get that sorted for you.

    "We are closed tomorrow and then back open Thursday".
    Hi Kenny

    Yes, I wish to cancel the order, thanks.  No reflection on Emma who has handled this satisfactorily - the same can not be said for your courier.  I presume you are aware of the order in question, or would you like me to PM you the order number?


  • Options
    #4
    Richersounds.ie: Kenny
    Company Representative Posts: 17,276 ✭✭✭✭Richersounds.ie: Kenny


    cnocbui wrote: »
    Richersounds.ie: Kenny wrote: »
    cnocbui wrote: »
    Hi

    I ordered one of these and have been thoroughly messed about in terms of non-delivery at specified times, and now delivery has been postponed to Thursday.

    I presume I can cancel this order and you will refund my CC in full?  If so, how long until the funds are back in my account?
    Hi Cnocbui.

    I really do apologise for the hassle you have had with the delivery.

    I can arrange for the order to be cancelled and the funds refunded back to you.
    I would take several days for the funds to arrive back into your account.

    I believe Emma who deals with our logistics has also been in touch regarding this.

    Let me know if you would like to proceed with the refund and I will get that sorted for you.

    "We are closed tomorrow and then back open Thursday".
    Hi Kenny

    Yes, I wish to cancel the order, thanks.  No reflection on Emma who has handled this satisfactorily - the same can not be said for your courier.  I presume you are aware of the order in question, or would you like me to PM you the order number?
    Hi Cnocbui.

    Again I really do apologise for this.

    I will have the order cancelled straight away and the funds refund back to you.

    This may take a few days to arrive back into your account.


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    #5
    Richersounds.ie: John
    Company Representative Posts: 9,463 ✭✭✭Richersounds.ie: John


    Concbui,

    thanks for the post and apologies for the courier issue - I am trying to investigate but of course as its Patrick's Day 'Eve' no one is answering phones..

    I have dropped you a mail personally,

    Best regards,
    John McDonald

    John McDonald / Managing Director / Richer Sounds Ireland / www.richersounds.ie / johnmc@richersounds.ie



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