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Turning off Irish Water supply

  • 22-03-2021 12:40pm
    #1
    Paul Kennedy
    Registered Users Posts: 2 ✭


    How do I turn off the water supply to my house from outside the house?
    I need to replace the cistern in my downstairs toilet and there is no stopcock inside the house the turns off the supply. The person in Irish Water told me to press down the blue bar and turn to the right. It won't push down or turn! 
    Help!


Comments

  • #2
    Irish Water: Rebecca
    Company Representative Posts: 36 Verified rep ✭Irish Water: Rebecca


    Paul Kennedy wrote: »
    How do I turn off the water supply to my house from outside the house?
    I need to replace the cistern in my downstairs toilet and there is no stopcock inside the house the turns off the supply. The person in Irish Water told me to press down the blue bar and turn to the right. It won't push down or turn! 
    Help!
    Hi Paul,

    To turn off the water supply, apply light pressure to the outside stop valve until it clicks and turn it one quarter of a rotation clockwise. To turn the water back on, turn the vale one quarter of a rotation anti clockwise.

    Thanks,
    Rebecca


  • #3
    Paul Kennedy
    Registered Users Posts: 2 ✭Paul Kennedy


    Irish Water: Rebecca wrote: »
    Paul Kennedy wrote: »
    How do I turn off the water supply to my house from outside the house?
    I need to replace the cistern in my downstairs toilet and there is no stopcock inside the house the turns off the supply. The person in Irish Water told me to press down the blue bar and turn to the right. It won't push down or turn! 
    Help!
    Hi Paul,

    To turn off the water supply, apply light pressure to the outside stop valve until it clicks and turn it one quarter of a rotation clockwise. To turn the water back on, turn the vale one quarter of a rotation anti clockwise.

    Thanks,
    Rebecca
    Rebecca,
    As you will see in my original post, I tried that! I applied pressure to the blue bar and turn to the right. There was no click and it was jammed solid.
    Paul


  • #4
    Irish Water: Rebecca
    Company Representative Posts: 36 Verified rep ✭Irish Water: Rebecca


    Paul Kennedy wrote: »
    Irish Water: Rebecca wrote: »
    Paul Kennedy wrote: »
    How do I turn off the water supply to my house from outside the house?
    I need to replace the cistern in my downstairs toilet and there is no stopcock inside the house the turns off the supply. The person in Irish Water told me to press down the blue bar and turn to the right. It won't push down or turn! 
    Help!
    Hi Paul,

    To turn off the water supply, apply light pressure to the outside stop valve until it clicks and turn it one quarter of a rotation clockwise. To turn the water back on, turn the vale one quarter of a rotation anti clockwise.

    Thanks,
    Rebecca
    Rebecca,
    As you will see in my original post, I tried that! I applied pressure to the blue bar and turn to the right. There was no click and it was jammed solid.
    Paul
    Hi Paul,

    I am very sorry to hear this method is not working for you. Could you PM us with the below information and I will investigate this matter further?

    - Full name;
    - Full address including the Eircode and County; &
    - Contact number?

    Thanks,
    Rebecca


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