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Debit card being declined for BTC

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  • 23-03-2021 10:14am
    #1
    Rob2D
    Registered Users Posts: 2,449 ✭✭✭


    Hello,

    I've been trying to get some Bitcoin, which I usually do via SEPA, but this time I only need a small amount so I have been trying to buy by card. But no matter what exchange I try, my card is constantly being declined. Even after SMS verification.

    It's driving me mad. Is it BOI policy to have crypto restrictions in place and if so, how can I remove them from my account???


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  • Options
    #2
    Bank of Ireland: Richard F
    Closed Accounts Posts: 483 ✭✭Bank of Ireland: Richard F


    Hi Rob2D,

    Thanks for reaching out to us today on Boards.ie.

    We’re sorry to hear you’re having difficulty using your card.  Can we ask you to check to see if you received a text or email from our card security team and follow the instructions in the message.
     
    If you haven’t received a message you can certainly call 1800946764 and an adviser will check if your card has been flagged.
     
    Rest assured one of our colleagues will be happy to look into this for you.
     
    Thanks,
    Richard


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