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Business banking admin login details misplaced

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  • 29-03-2021 11:47am
    #1
    ikoonman
    Registered Users Posts: 250 ✭✭


    Hello,
    I managed to misplace the admin details for my business banking in order to administer user logins - my business partner and I both have separate logins to the business banking. They changed their phone recently and can now not log in anymore.

    Is there a specific number to call to get this sorted?

    I was holding on the general help-line for more than 15 minutes (and seeing that there is a per minute cost) I gave up.

    Thanks


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    #2
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    Hi there, thanks for getting in touch with us here on Boards.ie. 

    Can I ask is your account registered for Business Online? Or Banking 365? 

    Thanks, Eve 


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    #3
    silver2020
    Registered Users Posts: 2,045 ✭✭✭silver2020


    ikoonman wrote: »

    I was holding on the general help-line for more than 15 minutes (and seeing that there is a per minute cost) I gave up.

    Thanks
    If its an 0818 number and you have an all inclusive minute plan, these number have been included in that plan since Dec 2019. Same with 1890 & 1850 numbers. So if you have an unlimited call plan, there is no additional cost to dial these numbers
    https://www.comreg.ie/changes-to-the-cost-of-calling-1800-1850-1890-0818-and-076-numbers/  


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    #4
    ikoonman
    Registered Users Posts: 250 ✭✭ikoonman


    Bank of Ireland Reps wrote: »
    Hi there, thanks for getting in touch with us here on Boards.ie. 

    Can I ask is your account registered for Business Online? Or Banking 365? 

    Thanks, Eve 
    Hi Eve,

    Both, actually. But the problem is that the Keycode mobile app was affected after the mobile upgrade - the codes does not work anymore when trying to log in.

    Cheers


  • Options
    #5
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    ikoonman wrote: »
    Bank of Ireland Reps wrote: »
    Hi there, thanks for getting in touch with us here on Boards.ie. 

    Can I ask is your account registered for Business Online? Or Banking 365? 

    Thanks, Eve 
    Hi Eve,

    Both, actually. But the problem is that the Keycode mobile app was affected after the mobile upgrade - the codes does not work anymore when trying to log in.

    Cheers
    Thanks for confirming this for me. 

    In this case it would be necessary to reach out to our Business Online Team directly by calling 1890818265 or you can also email this team at Business.Online@boi.com and one of my colleagues would be happy to assist you with this further. 

    I hope this helps. If you've any further queries please feel free to get back in touch with us here, we'll certainly do our best to help. 

    Thanks, Eve


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