removing unread message alert

Tony

Hi, can you tell me how to remove "unread message alert" from the app ?It constantly shows I have 1 unread message which is not the case.

Bank of Ireland: Eve

Hi Tony, thanks for getting in touch with us here on Boards.ie. 

Can we ask is this only on your mobile app? Or is the same notification there when you log on to Banking 365 through a web browser as well? 

Can we also ask have you tried deleting and reinstalling the app on your phone? Hopefully that should help. 

Thanks, Eve 

Tony

Hi Eve , its on both the app (old and new) and the web browser

Bank of Ireland: Eve wrote: »

Hi Tony, thanks for getting in touch with us here on Boards.ie. 

Can we ask is this only on your mobile app? Or is the same notification there when you log on to Banking 365 through a web browser as well? 

Can we also ask have you tried deleting and reinstalling the app on your phone? Hopefully that should help. 

Thanks, Eve 

Bank of Ireland: Richard F

Tony wrote: »

Hi Eve , its on both the app (old and new) and the web browser

Bank of Ireland: Eve wrote: »

Hi Tony, thanks for getting in touch with us here on Boards.ie. 

Can we ask is this only on your mobile app? Or is the same notification there when you log on to Banking 365 through a web browser as well? 

Can we also ask have you tried deleting and reinstalling the app on your phone? Hopefully that should help. 

Thanks, Eve 

Thanks for getting back to us. Can we ask did deleting and reinstalling the app help?

Thanks, 
Richard

Tony

Bank of Ireland: Richard F wrote: »

Tony wrote: »

Hi Eve , its on both the app (old and new) and the web browser

Bank of Ireland: Eve wrote: »

Hi Tony, thanks for getting in touch with us here on Boards.ie. 

Can we ask is this only on your mobile app? Or is the same notification there when you log on to Banking 365 through a web browser as well? 

Can we also ask have you tried deleting and reinstalling the app on your phone? Hopefully that should help. 

Thanks, Eve 

Thanks for getting back to us. Can we ask did deleting and reinstalling the app help?

Thanks, 
Richard

Hi Richard, deleting an re installing made no difference, as I mentioned it is on the desktop site also and was on the old app too.

Bank of Ireland: Richard F

Thanks for getting back to us Tony, 

Can we ask have you recently send a secure message using the app?

Thanks,
Richard

Tony

Bank of Ireland: Richard F wrote: »

Thanks for getting back to us Tony, 

Can we ask have you recently send a secure message using the app?

Thanks,
Richard

Hi Richard , no I have not sent a secure message for quite some time ie early last year if memory serves

Bank of Ireland: Tara

Tony wrote: »

Bank of Ireland: Richard F wrote: »

Thanks for getting back to us Tony, 

Can we ask have you recently send a secure message using the app?

Thanks,
Richard

Hi Richard , no I have not sent a secure message for quite some time ie early last year if memory serves

Thanks for your replies Tony. In this instance, we would suggest sending a secure message through the app and our colleagues will escalate this with our support team for investigation.

Thanks
Tara

Tony

Bank of Ireland: Tara wrote: »

Tony wrote: »

Bank of Ireland: Richard F wrote: »

Thanks for getting back to us Tony, 

Can we ask have you recently send a secure message using the app?

Thanks,
Richard

Hi Richard , no I have not sent a secure message for quite some time ie early last year if memory serves

Thanks for your replies Tony. In this instance, we would suggest sending a secure message through the app and our colleagues will escalate this with our support team for investigation.

Thanks
Tara

Tara with respect I have done that in the past and received no reply or resolution which is why I posted on this forum . Perhaps you could ask your colleagues to contact me via PM

Bank of Ireland: Tara

Hi Tony,

Apologies, we were not aware that you've already raised this through 365. If you can please send us a PM here with the Reference number from the message you sent that wasn't responded to and the date we can ask our colleagues to respond to retrieve the message and escalate this for investigation.

Thanks,
Tara

Tony

Bank of Ireland: Tara wrote: »

Hi Tony,

Apologies, we were not aware that you've already raised this through 365. If you can please send us a PM here with the Reference number from the message you sent that wasn't responded to and the date we can ask our colleagues to respond to retrieve the message and escalate this for investigation.

Thanks,
Tara

Hi Tara , Pm sent

Bank of Ireland: Tara

Tony wrote: »

Bank of Ireland: Tara wrote: »

Hi Tony,

Apologies, we were not aware that you've already raised this through 365. If you can please send us a PM here with the Reference number from the message you sent that wasn't responded to and the date we can ask our colleagues to respond to retrieve the message and escalate this for investigation.

Thanks,
Tara

Hi Tara , Pm sent

Hi Tony,

Just to update you, our colleagues have received your message and have raised a support ticket to have this resolved. They did mention it may take some time to resolve but it is now being worked on.

Thanks
Tara

Tony

Bank of Ireland: Tara wrote: »

Tony wrote: »

Bank of Ireland: Tara wrote: »

Hi Tony,

Apologies, we were not aware that you've already raised this through 365. If you can please send us a PM here with the Reference number from the message you sent that wasn't responded to and the date we can ask our colleagues to respond to retrieve the message and escalate this for investigation.

Thanks,
Tara

Hi Tara , Pm sent

Hi Tony,

Just to update you, our colleagues have received your message and have raised a support ticket to have this resolved. They did mention it may take some time to resolve but it is now being worked on.

Thanks
Tara

Thanks for the update Tara

Tony

Bank of Ireland: Tara wrote: »

Tony wrote: »

Bank of Ireland: Tara wrote: »

Hi Tony,

Apologies, we were not aware that you've already raised this through 365. If you can please send us a PM here with the Reference number from the message you sent that wasn't responded to and the date we can ask our colleagues to respond to retrieve the message and escalate this for investigation.

Thanks,
Tara

Hi Tara , Pm sent

Hi Tony,

Just to update you, our colleagues have received your message and have raised a support ticket to have this resolved. They did mention it may take some time to resolve but it is now being worked on.

Thanks
Tara

It seems not everyone is on the same page unfortunately Tara. I received this message on the app with no obvious way to reply

"
Good Morning,

 

Thank you for contacting the Online Service Desk.  

Can I ask is the message on boards.ie or a secure message."

 

Bank of Ireland: Richard F

Hi Tony,

We have raised this with our support team and responded to your PM.

Thanks,
Richard

Tony

Still waiting on this to be resolved

"Tue 06 Apr 2021 13:07
Message
Good Morning,
 
Thank you for contacting the Online Service Desk.  
Please be advised this has been raised with our IT team, we do not have a time frame of when this will be removed."

Bank of Ireland: Tara

Tony wrote: »

Still waiting on this to be resolved

"Tue 06 Apr 2021 13:07
Message
Good Morning,
 
Thank you for contacting the Online Service Desk.  
Please be advised this has been raised with our IT team, we do not have a time frame of when this will be removed."

Hi Tony,

Please be assured that this has been raised with our IT Team who are investigating. 

Thanks
Tara

Tony

Still waiting as of 27/04, 3 weeks later , really how long can  it take to resolve?

Bank of Ireland: Tara

Tony wrote: »

Still waiting as of 27/04, 3 weeks later , really how long can  it take to resolve?

Hi Tony,

Unfortunately, this is not a quick fix and we did advise that this would take some time to resolve. We are sorry for any inconvenience this is causing. If you'd like to check for an update, please send a request through Send us a Message and one of my colleagues will check this with our IT Team. 

Thanks,
Tara 

Tony

With respect Tara no one advised that it would take some time. Stating "we do not have a time frame" is not the same thing. It infers that its not really been taken seriously. Thanks anyway for your time , I know this is not your fault.

Bank of Ireland: Tara

Tony wrote: »

With respect Tara no one advised that it would take some time. Stating "we do not have a time frame" is not the same thing. It infers that its not really been taken seriously. Thanks anyway for your time , I know this is not your fault.

Hi Tony,

Apologies for the confusion, we had mentioned this on a previous reply here. Please be assured this is being taken seriously and we completely understand your frustration with this. 

Thanks again,
Tara

Poncke

Tony wrote: »

With respect Tara no one advised that it would take some time. Stating "we do not have a time frame" is not the same thing. It infers that its not really been taken seriously. Thanks anyway for your time , I know this is not your fault.

They actually did on page 1

Tony

Poncke wrote: »

Tony wrote: »

With respect Tara no one advised that it would take some time. Stating "we do not have a time frame" is not the same thing. It infers that its not really been taken seriously. Thanks anyway for your time , I know this is not your fault.

They actually did on page 1

Yeah I was referring to PM communications but thanks dude.