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VF Siro Speeds Dropping Dramatically at 8pm...Anyone else?

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  • 31-03-2021 7:32pm
    #1
    healykieran
    Registered Users Posts: 5 ✭


    Hey everyone,

    This has been wrecking my head for about a month at this stage and i still can't get an answer off VF.

    I had VF Siro Installed since last November and on the 1000mb plan but recently began streaming IPTV and i've been seeing that around 8pm/8.30pm my speed drops dramatically....at 5.52pm it was 928mb down and at 10.17pm it had dropped to 13mb down....That's a bit of a drop!

    I've been chatting to customer service people on twitter and I've done everything they suggested but it continues to happen. Has anybody else experienced anything like this? I thought Siro wasn't supposed to have contention isuses?

    Any help would be really appreciated.
    Tagged:


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    #2
    TheDriver
    Registered Users Posts: 12,482 ✭✭✭✭TheDriver


    healykieran wrote: »
    Hey everyone,

    This has been wrecking my head for about a month at this stage and i still can't get an answer off VF.

    I had VF Siro Installed since last November and on the 1000mb plan but recently began streaming IPTV and i've been seeing that around 8pm/8.30pm my speed drops dramatically....at 5.52pm it was 928mb down and at 10.17pm it had dropped to 13mb down....That's a bit of a drop!

    I've been chatting to customer service people on twitter and I've done everything they suggested but it continues to happen. Has anybody else experienced anything like this? I thought Siro wasn't supposed to have contention isuses?

    Any help would be really appreciated.

    Theres a few threads on here with similar issues through VF or Sky. Basically you have your siro physical connection but they it is handed over to be processed by VF or Sky or Eir or BT etc. It is possible that VF traffic is slow at 8pm whereas BT traffic has no such issue as they all deal with their own traffic separately even though all the neighbourhood has the same siro line.
    Keep at VF, keep records, then lodge a complaint, then go to comreg if they don't allow you out of contract. Thats if they don't manage to fix your issue


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    #3
    healykieran
    Registered Users Posts: 5 ✭healykieran


    TheDriver wrote: »
    Theres a few threads on here with similar issues through VF or Sky. Basically you have your siro physical connection but they it is handed over to be processed by VF or Sky or Eir or BT etc. It is possible that VF traffic is slow at 8pm whereas BT traffic has no such issue as they all deal with their own traffic separately even though all the neighbourhood has the same siro line.
    Keep at VF, keep records, then lodge a complaint, then go to comreg if they don't allow you out of contract. Thats if they don't manage to fix your issue

    Thanks so much!


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    #4
    dasilverfox
    Registered Users Posts: 115 ✭✭dasilverfox


    I had the same issue with digiweb siro. Luckily i was nearing the end of my contract, so i joined pure telecom and it has been flawless 4 months in now. I will NEVER go near eir vodafone or digiweb again.


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    #5
    CoBo55
    Registered Users Posts: 8,993 ✭✭✭CoBo55


    dasilverfox wrote: »
    I had the same issue with digiweb siro. Luckily i was nearing the end of my contract, so i joined pure telecom and it has been flawless 4 months in now. I will NEVER go near eir vodafone or digiweb again.

    Pure follow the eir routing path so both are equal in that regard, customer service is a whole different ball game.


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    #6
    dasilverfox
    Registered Users Posts: 115 ✭✭dasilverfox


    CoBo55 wrote: »
    Pure follow the eir routing path so both are equal in that regard, customer service is a whole different ball game.

    I thought eir and are siro are not the same. Correct me if i'm wrong but i thought siro was esb and vodafone and nothing to do with eir. Anyway as i said digiweb was getting very slow in the evenings til i moved to pure it's much better.


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    #7
    Wanderer78
    Registered Users Posts: 29,226 ✭✭✭✭Wanderer78


    Is anyone throttling, those speed drops sound very suspicious?


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    #8
    TheDriver
    Registered Users Posts: 12,482 ✭✭✭✭TheDriver


    dasilverfox wrote: »
    I thought eir and are siro are not the same. Correct me if i'm wrong but i thought siro was esb and vodafone and nothing to do with eir. Anyway as i said digiweb was getting very slow in the evenings til i moved to pure it's much better.

    I'd say there's confusion over the product. Pure sell both Eir and Siro products


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    #9
    Kaisr Sose
    Registered Users Posts: 3,256 ✭✭✭Kaisr Sose


    I was getting 975mbs on VF gigabit on Siror when installed but barely 50mbs last Thursday. I thought there should be no issues on contention. I was on to customer service but only a marginal improvement. They are sending someone out.


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    #10
    healykieran
    Registered Users Posts: 5 ✭healykieran


    Kaisr Sose wrote: »
    I was getting 975mbs on VF gigabit on Siror when installed but barely 50mbs last Thursday. I thought there should be no issues on contention. I was on to customer service but only a marginal improvement. They are sending someone out.

    I've been onto Tech Support twice and they were supposed to give me a call back but I'm still waiting, I was chatting to a customer service person on Twitter Thursday and thankfully Thursday night, Friday night and Saturday night was perfect, maintained a fairly constant speed of 500mb/600mb down but Sunday night and last night it was back to its old tricks, about 22mb down last night and 29mb down Sunday night.

    I've been taking screenshots of the the speed tests to have an account.

    They haven't offered to send anyone out which is annoying :-(


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    #11
    CoBo55
    Registered Users Posts: 8,993 ✭✭✭CoBo55


    healykieran wrote: »
    I've been onto Tech Support twice and they were supposed to give me a call back but I'm still waiting, I was chatting to a customer service person on Twitter Thursday and thankfully Thursday night, Friday night and Saturday night was perfect, maintained a fairly constant speed of 500mb/600mb down but Sunday night and last night it was back to its old tricks, about 22mb down last night and 29mb down Sunday night.

    I've been taking screenshots of the the speed tests to have an account.

    They haven't offered to send anyone out which is annoying :-(

    There's no point in sending anyone it's a routing issue. VF are routing through a hub that's badly congested I had exactly the same problem with sky BB, I moved to eir and everything was perfect. Do a trace route on your computer tonight and you'll see it stalling at a certain IP, that's where the bottleneck is.


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    #12
    healykieran
    Registered Users Posts: 5 ✭healykieran


    CoBo55 wrote: »
    There's no point in sending anyone it's a routing issue. VF are routing through a hub that's badly congested I had exactly the same problem with sky BB, I moved to eir and everything was perfect. Do a trace route on your computer tonight and you'll see it stalling at a certain IP, that's where the bottleneck is.

    Thanks for that CoBo! Any tips on how to run a trace route on a Mac?


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    #13
    CoBo55
    Registered Users Posts: 8,993 ✭✭✭CoBo55


    healykieran wrote: »
    Thanks for that CoBo! Any tips on how to run a trace route on a Mac?

    Not a clue unfortunately. I'm sure it can be done.


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    #14
    healykieran
    Registered Users Posts: 5 ✭healykieran


    CoBo55 wrote: »
    Not a clue unfortunately. I'm sure it can be done.

    No bother! I've an IT buddy i might try annoy haha

    Thanks for the help though i really appreciate it, it's been cracking me for the last month


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    #15
    Patrick2010
    Registered Users Posts: 3,162 ✭✭✭Patrick2010


    https://support.shaw.ca/t5/internet-articles/how-to-run-a-traceroute-mac-os/ta-p/5053


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    #16
    CoBo55
    Registered Users Posts: 8,993 ✭✭✭CoBo55


    healykieran wrote: »
    No bother! I've an IT buddy i might try annoy haha

    Thanks for the help though i really appreciate it, it's been cracking me for the last month

    I feel your pain, in fairness to sky they tried everything, they rang in the evenings when it was terrible but nothing worked so they let me out of the contract and move to another provider, I still have TV with them.


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