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contactless tapping stopped working

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  • 02-04-2021 10:40am
    #1
    Marmit3
    Registered Users Posts: 29 ✭


    hi, a few days ago my BOI debit card stopped working when trying to tap. I can still use the pin and chip function and there are sufficient funds in the account. What are the correct steps to take now? Should I apply for a new card? Is there a way to check if the function was disabled remotely?


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    #2
    Bank of Ireland: Aisling
    Closed Accounts Posts: 487 ✭✭Bank of Ireland: Aisling


    Hi There,

    Thanks for reaching out to us here on Boards.ie.

    From time to time you will be asked to enter your PIN at a point of sale to continue to use the tap function of your card.

    Can I ask if you have the ability to use the card online? If not, have you received any texts/emails from our Card Security Team asking for you to confirm a transaction?

    Thanks, Aisling


  • Options
    #3
    Marmit3
    Registered Users Posts: 29 ✭Marmit3


    Bank of Ireland: Aisling wrote: »

    Can I ask if you have the ability to use the card online? If not, have you received any texts/emails from our Card Security Team asking for you to confirm a transaction?

    Thanks, Aisling

    yes, I am able to use my card online, and no I haven't received and text or emails from the security team.


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    #4
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    Marmit3 wrote: »
    Bank of Ireland: Aisling wrote: »

    Can I ask if you have the ability to use the card online? If not, have you received any texts/emails from our Card Security Team asking for you to confirm a transaction?

    Thanks, Aisling

    yes, I am able to use my card online, and no I haven't received and text or emails from the security team.
    Thanks for getting back to us here. If you have tried using the contactless function on the card following a chip and pin transaction and you are still experiencing difficulty we would recommend that you raise this by logging into your account, select services and scroll down to send us a message and our colleagues here will be more than happy to look into this further for you.

    We hope this helps and that you remain safe and well.

    Thanks Jen


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