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Issues upgrading to a smart plan

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  • 02-04-2021 11:03am
    #1
    countryfan117
    Registered Users Posts: 3 ✭


    Hi - I got the mail telling me my smart meter was now live & last night went to the website as instructed to sign up for a smart plan - logged into my account & followed the steps (including adding my DD details) and got the below error. Tried again this morning & same thing. Called the freephone as advised & got through to Deirdre who seemed a bit confused but did warm transfer me to the smart meter team. Was speaking to Robert who didn't really seem to understand what I was saying but suggested maybe it was caused by my not already being on DD & said he would add the DD to my account. So I gave him my details - there was a few seconds of silence & the call dropped. No callback to myself was attempted.

    I have gone back into my online account & I can see the DD details were added but I am still getting the same error when I try to change to a smart plan


    Error Text
    We cannot process your upgrade to a smart plan at the moment.
    To upgrade your plan, please call customer service on 1800 372 372 from 8am - 8pm, Monday - Saturday


Comments

  • Options
    #2
    Electric Ireland: Aoife
    Company Representative Posts: 361 Verified rep ✭Electric Ireland: Aoife


    Hi countryfan117,

    We are sorry to read this.

    Can you please send us a private message and we can liaise with the smart meter department?

    We need the following details: 

    - Your full name
    - Your address
    - Your contact number
    - Your account number
    - Confirmation you're the account holder (Yes/No)

    Kind regards, 
    Aoife 


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