DPD didn't deliver - Insured - not responding - what next?

corcaigh07

Long story short, I ordered a collection which I insured for value up to 250 euro (it was a suit) on the 2nd of April and collected by DPD on the 6th, no problem so far.

The delivery never made it and everytime I contact DPD either by phone or live chat, nobody takes responsibility for the lost delivery. The last person on chat even suggested I raise this with Parcel2Go even though I booked it direct on DPD's website, confirmation email from DPD etc. I ask to raise the complaint, nobody takes it on, DPD will just string you along when something goes wrong (Rant over)

Considering DPD did not deliver the item, I bought their insurance etc, would the small claims court now be the best approach? Appreciate any advice, thanks.

greasepalm

Presume you got a tracking code and delivered to house , i also had a package saying delivered and not received and contacted place where bought and got a replacement.

Was is you or other party that chose this courier?
Might also contact seller to say gone missing.

https://www.citizensinformation.ie/en/consumer/shopping/shipping_and_delivery.html#

https://shipping.dpd.ie/help-centre/parcels/question/delivery/can-i-make-a-claim-for-my-parcel

Just to add have a read here as its the senders who need to chase it up it seems.

https://www.boards.ie/vbulletin/showthread.php?t=2057809627

Bojill

greasepalm wrote: »

Presume you got a tracking code and delivered to house , i also had a package saying delivered and not received and contacted place where bought and got a replacement.

Was is you or other party that chose this courier?
Might also contact seller to say gone missing.

https://www.citizensinformation.ie/en/consumer/shopping/shipping_and_delivery.html#

https://shipping.dpd.ie/help-centre/parcels/question/delivery/can-i-make-a-claim-for-my-parcel

Just to add have a read here as its the senders who need to chase it up it seems.

https://www.boards.ie/vbulletin/showthread.php?t=2057809627

Read the op again, they are the sender.

corcaigh07

I was the sender. The tracking number still has it down as "collected by driver". It never made it to the recipient.

Darc19

Email the local depot that collected the item

Depotxx@dpd.ie

XX = depot number.

Kildare is depot 11, so depot11@

Depot number should be on your email

blade1

Contact them on twitter.
Depots and drivers don't seem to give a stuff.
Amazing how quick they can solve an issue when they are in the public eye.
Trust me, I have first hand experience of this.

corcaigh07

blade1 wrote: »

Contact them on twitter.
Depots and drivers don't seem to give a stuff.
Amazing how quick they can solve an issue when they are in the public eye.
Trust me, I have first hand experience of this.

If they fob me off on Twitter, what course of action would you take?

PS - Their hubs and depots don't care at all.

blade1

corcaigh07 wrote: »

If they fob me off on Twitter, what course of action would you take?

PS - Their hubs and depots don't care at all.

Highly unlikely they will.

I had a package missing for 6 weeks before Christmas.
They wanted a photo of the package ( how the hell could I get a picture of something I hadn't received)

One tweet and they then asked me to DM them details.My package was delivered the very next day.

corcaigh07

Update on this, they are still fobbing me off. I've provided all the details requested by them (proving the value of the goods etc) and they are now poor subbing me that they can't take invoices even though the last proof I sent them was a proof of bank statement.

I'm now looking into submitting a small claims court case, horrific company to deal with when something goes wrong.

corcaigh07

I'm a year late with this but I eventually got a refund from DPD's parent company. Took a lot of hounding though via live chat.