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Deliveroo never delivered the food and refused to make a refund

kooreczka · 2021-05-12 19:23:56

We were in self isolation and made order on deliveroo asking specifically to have delivery to outside our apartment door as we were not allowed to leave and meet other people. The rider refused to bring the food to us which was disappointing but after calling their phone line I was promised refund....which they never made.…

12-05-2021 8:23pm

#1

kooreczka

Registered Users Posts: 39 ✭

Join Date: September 2016

Posts: 27

We were in self isolation and made order on deliveroo asking specifically to have delivery to outside our apartment door as we were not allowed to leave and meet other people. The rider refused to bring the food to us which was disappointing but after calling their phone line I was promised refund....which they never made. I called them again to hear they decided not to make refund on this order without giving me a reason why. Is there anywhere I could complain about this? This is not OK treatment, basically stealing customer's money.

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Comments

#2 12-05-2021 8:24pm

fritzelly

Registered Users, Registered Users 2 Posts: 17,596 ✭✭✭✭

Join Date: February 2010

Posts: 17372

Chargeback on your card

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#3 23-05-2021 10:34pm

markmoto

Registered Users, Registered Users 2 Posts: 788 ✭✭✭

Join Date: November 2009

Posts: 761

Looks like someone had free lovely meal : )

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#4 28-05-2021 6:24am

kooreczka

Registered Users Posts: 39 ✭

Join Date: September 2016

Posts: 27

fritzelly wrote: »

Chargeback on your card

Thank you so much bank claimed it back ðŸ˜႒

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