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Can't login to PAYG website OR App

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  • 03-06-2021 2:21pm
    #1
    Funky Phantom
    Registered Users Posts: 71 ✭✭


    Hi

    I'm unable to login to either the PAYG App or website, getting a username/ password error but info hasn't changed however I've requested a reset email several times but nothing is been sent......?
    Customer Service for both EI and Payzone said they can't do anything, is there a solution?

    Ta
    FP


Comments

  • Options
    #2
    Electric Ireland: Glenn
    Company Representative Posts: 20 Verified rep ✭Electric Ireland: Glenn


    Hi Funky Phantom,

    Thank you for getting in touch.

    We would advise you to email PAYG@electricireland.ie, as we have limited access to the Pay As You Go system here. Please include your full name, contact number, date of birth, address and confirm if you are the account holder. They will look into this for you. We apologise for any inconvenience caused.

    Kind regards,
    Glenn


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