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Can't view credit card

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  • 05-06-2021 3:36pm
    #1
    tiredblondie
    Registered Users Posts: 706 ✭✭✭


    Hi, I look after my mother's online banking for her but today, I can no longer view her credit card account- I could last night when I done a transfer for her but now I can't check to see has it gone through
    Why is this?


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    #2
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    tiredblondie wrote: »
    Hi, I look after my mother's online banking for her but today, I can no longer view her credit card account- I could last night when I done a transfer for her but now I can't check to see has it gone through
    Why is this?
    Hi there, 

    thanks for getting in touch with us here. Can we check with you have you tried to delete and reinstall the mobile app to device to see if this resolves the issue for you? Also have you logged into the account through the website and is this the same on the website?

    thanks Jen


  • Options
    #3
    tiredblondie
    Registered Users Posts: 706 ✭✭✭tiredblondie


    Bank of Ireland Reps wrote: »
    Hi there, 

    thanks for getting in touch with us here. Can we check with you have you tried to delete and reinstall the mobile app to device to see if this resolves the issue for you? Also have you logged into the account through the website and is this the same on the website?

    thanks Jen

    Hi
    Yes to both and still the same


  • Options
    #4
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    tiredblondie wrote: »
    Bank of Ireland Reps wrote: »
    Hi there, 

    thanks for getting in touch with us here. Can we check with you have you tried to delete and reinstall the mobile app to device to see if this resolves the issue for you? Also have you logged into the account through the website and is this the same on the website?

    thanks Jen

    Hi
    Yes to both and still the same
    Thanks for coming back to us on this. 

    Would you mind sending us a PM please with your mother's full name and account holding Branch please?

    Many thanks, 
    Alison. 


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