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Unable to register savings account.

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  • 24-06-2021 4:54pm
    #1
    kapisko1PL
    Registered Users Posts: 277 ✭✭


    Hi,

    I have tried sending an email to bscomms but my Gmail email has been blacklisted on your system.

    I am having a technical issue with the BOI 365 on the PC as well as my app. I want to start by saying that I have uninstalled the app and cleared the cache and app data.

    When trying to "Add Account/Policy" in Services, I am prompted to select the Account type, asked to put the account number, select contact method (phone/email) and I put my phone number in. On the next confirmation page when clicking "Confirm" I am redirected back to the original "Add Account/Policy" page. There is no error message or anything like that. I am selecting the Term Saving, Notice or Regular Savings Account". I can repeat this many times but the outcome is always the same.

    I rang BOI Helpline and they told me I am using the right option and my account number is also correct. When I tried adding my account yesterday, I used the "Demand Deposit Account" which was accepted but then I received a message telling me to use a different account type.

    Is this a technical glitch?

    Thanks!


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    #2
    Bank of Ireland: Aisling
    Closed Accounts Posts: 487 ✭✭Bank of Ireland: Aisling


    Hi There, 

    Thanks for getting in touch with us here on Boards.ie.

    The email address would be BSDComms@boi.com. You can certainly send the screenshot here with the name of the advisor who requested it and they will be more than happy to take a look into this for you. 

    In the meantime, we can also help as best we can here. Can I ask what type of savings account you are looking to add to your 365 online? 

    Thanks, Aisling


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    #3
    kapisko1PL
    Registered Users Posts: 277 ✭✭kapisko1PL


    Hi, I got in touch with the IT support and they are looking into this. THanks for your assistance. If I know what was wrong I will post it here. 


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