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BOI customer service worse than Eircom!

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  • 19-08-2021 10:12am
    #1
    Fantom
    Registered Users Posts: 43 ✭


    The debit card was blocked and I have been trying to contact debit card department for last two days and there is no answer and I'm getting message there is no one available at this time. This is while working hours? Absolutely unacceptable service you left me without debit card for last 2 days.


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    #2
    Bank of Ireland: Eve
    Closed Accounts Posts: 309 ✭✭Bank of Ireland: Eve


    Hi Fantom, thanks for your post here on Boards.ie.

    I'm very sorry to hear about this.

    At the moment some of our customer service teams are experiencing high call volumes. Please be assured my colleagues are working as hard as they can to get through the calls queuing and will take your call as soon as they can.

    You should be able to contact the team on freephone 1800946764 or at fpucardsecurity@boi.com and one of my colleagues can certainly check your card for you and offer further guidance.

    Thanks, Eve



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