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Electric ireland store - no payment options

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  • 31-08-2021 7:19pm
    #1
    CivilCybil
    Registered Users Posts: 175 ✭✭


    Hi

    I am trying to purchase a smart device online at https://store.electricireland.ie

    I can add items to my cart and get the entire way to the end of checkout but when I try to place the order I get the following error

    "508

    Mandatory field missing. HPP_BILLING_CITY not present in request. Please contact the merchant"

    Can anyone offer any assistance?

    Thanks



Comments

  • Options
    #2
    Electric Ireland Reps
    Talk-To PM Accounts Posts: 16 ✭Electric Ireland Reps


    Hi CivicCybil,

    We're very sorry for the incovenience.

    We will contact the relevant department to look into this.

    Can you please send us a private message with your details?

    We need:

    • Your full name
    • Your account number
    • Your contact number
    • Your address
    • Confirmation you are the account holder (Yes/No)

    Kind regards,

    Aoife



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