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Unable to approve online transactions via BOI app

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    #32
    ginoginelli
    Registered Users Posts: 1,332 ✭✭✭ginoginelli


    Why hasn't this been fixed yet? its happening for months and the only solution offered by the boi team is parroting another boards members advice.

    Shocking service.



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    #33
    Spear
    Moderators, Computer Games Moderators, Technology & Internet Moderators, Help & Feedback Category Moderators Posts: 25,235 CMod ✭✭✭✭Spear


    https://www.boards.ie/discussion/comment/118279604#Comment_118279604

    Try the uninstall/reinstall process. You've nothing to lose from it, and if it works, it'll still be more convenient until your new account is ready.



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    #34
    Cuchculan
    Registered Users Posts: 4 ✭Cuchculan


    Not using an App. Just on a good old fashioned computer. Nothing to uninstall and reinstall. Shouldn't have to put up with this nonsense anyway.



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    #35
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    https://www.boards.ie/discussion/comment/118282350#Comment_118282350

    Hi there, if you are not using the App it is likely you have a PSK to use on the site.

    If the retailer is not asking to approve with a code for SCA and it is a straight decline on the card, it is possible you may need to call our Card Security Team on 014885466 and they can check for you if card has been flagged with them. Team are available to you 24/7.

    Hoping the info helps,

    Many thanks

    Alison



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    #36
    Cuchculan
    Registered Users Posts: 4 ✭Cuchculan


    Old fashioned versus modern ways of doing things. Know now I was doing it all wrong. Read about the changes. Thanks for your help. Will leave it be.



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