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Nobody answering phone in card security

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  • 11-10-2021 12:58pm
    #1
    Max Q
    Registered Users Posts: 125 ✭✭


    I have tried multiple times to get through to the card security team after I received a text message from BOI asking me to call them last week (I was using my card abroad). I have spent periods up to 30 minutes on hold and have just tried once more this morning but gave up after 20 minutes listening to hold music. Do BOI take card security seriously or not? Card security calls should be answered without delay. If volume of calls is the excuse then BOI don't have enough staff assigned to deal with the calls.



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    #2
    Bank of Ireland: Megan
    Closed Accounts Posts: 265 ✭✭Bank of Ireland: Megan


    https://www.boards.ie/discussion/2058212584/nobody-answering-phone-in-card-security

    Hi Max Q,

    Thanks for getting in touch with us here on Boards.ie.

    I am sorry to hear this. The team is experiencing high call volumes which is resulting in longer wait times. My colleagues are working through the queue as quickly as possible. Rest assured, they will be happy to help once they are available. I apologise for any inconvenience and I appreciate your patience. 

    You can also reach the team through email at fpucardsecurity@boi.com.

    Thanks, Megan



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