If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)

Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

AIB-Error Message before Video Call

Munstergirl854 · 2021-10-11 13:42:22

Trying to set up a current account on the mobile app. I have uninstalled and downloaded app again,allowed Camera/Microphone permissions etc..but I get the same error message when I try to connect via video call.. "Your Ident ID is not correct.Please check and try again." They hadn't asked for my passport before this step.

11-10-2021 2:42pm

#1

Munstergirl854

Registered Users Posts: 260 ✭✭

Join Date: June 2020

Posts: 230

Trying to set up a current account on the mobile app.
I have uninstalled and downloaded app again,allowed Camera/Microphone permissions etc..but I get the same error message when I try to connect via video call..
"Your Ident ID is not correct.Please check and try again."
They hadn't asked for my passport before this step.

0

Comments

#2 12-10-2021 9:33am

Henry Ford III

Moderators, Business & Finance Moderators Posts: 17,739 Mod ✭✭✭✭

Join Date: January 2006

Posts: 17409

Ask AIB?

0
#3 13-12-2021 3:38pm

Dar84

Registered Users Posts: 1 ✭

Join Date: February 2012

Posts: 1

I'm trying to set up a new account today, same issue nobody answering on their customer service.
Did anybody figure this out?

0