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Replying to customer service messages

Poncke · 2021-11-01 19:01:25

Can you please add a reply button to the messages in the inbox. Now you need to start a new message to reply to the same topic. But every message gets a new reference number. Its very cumbersome. Please make banking easier for your customers.

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01-11-2021 8:01pm

#1

Poncke

Registered Users Posts: 955 ✭✭✭

Join Date: January 2010

Posts: 844

Can you please add a reply button to the messages in the inbox. Now you need to start a new message to reply to the same topic. But every message gets a new reference number. Its very cumbersome. Please make banking easier for your customers.

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#2 02-11-2021 10:50am
Bank of Ireland Reps

Closed Accounts Posts: 1,293 ✭✭✭

Join Date: November 2011

Posts: 1272

https://www.boards.ie/discussion/2058215960/replying-to-customer-service-messages

Hi Poncke,
Thanks for getting in touch with us here on Boards. Please be assured that we do appreciate all feedback we receive from our customers and we will be sure to pass this on. You can send a new message and the advisor handling the query can view the previous messages in the order they were submitted.
We hope this helps.
Thanks Jen

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