LIDL refusing return

Del2005

https://www.boards.ie/discussion/comment/118144135#Comment_118144135

Nothing in the law says that the consumer has to deal with an agent. The sale of goods act puts the resolution on the retailer not their agent, the consumer only has to deal with the retailer by law.

paul71

https://www.boards.ie/discussion/comment/118144135#Comment_118144135

The agent has clearly failed to engage. OP just open a case Lidl are not meeting their duties under the SOGA (which surprises me as they are one of the better retailers).

Darc19

https://www.boards.ie/discussion/comment/118144735#Comment_118144735

Nothing that's says that they can't direct you to their service/returns partner. The regulations state that the retailer is responsible. It does not direct how that retailer manages the responsibility.

mondeoman72

I seriously think you all are over complicating this. I had a petrol lawnmower that packed up. I took it back to the store and due to the petrol content, they refused to bring it in. I was referred to their agent. I was asked to drain it and box it. UPS collected it and it went back to the supplier. They issued a cheque the following week.

You ARE correct about your rights, but there is a simple solution. You are making life difficult for yourselves.

horse7

Any progress?

A quick update. I returned to the store. They actually had a pallet of the item back in stock, so was prepared to take a replacement. As it turns out they were happy to give a refund once I gave my word that the petrol tank was drained.

horse7

Good result.

Furze99

Good that sense prevailed. LidlAldi were really good at handling returns and refunds when they first opened stores here. After a few years, they started this repair agent crack and put the onus on the customer to deal with their responsibilities. I rarely buy stuff like that in them since.