Yamaha RN 602 issue

Phoenix3

Hi again Folks, I have a problem with the above, It is 1 of 3 similar units bought from you, 1 being the 803 model. Switching on from the remote has been intermittent for some time. Using the musicast app is no problem. The unit, now will not react at all to the remote. I have done factory resets and firmware is up to date. Ive tried remotes from the other units with no success, This unit was bought in Dec 2019, Please advise. Many thanks Phoenix3

Richersounds.ie: Kenny

https://www.boards.ie/discussion/2058218221/yamaha-rn-602-issue

Hi Phoenix3.

Sorry to hear you are having issues with the RN803.

Yamaha offer a 2 year warranty so the unit is still within this.

One thing to check for me first is if you turn the camera on on your phone and point the remote into it and press the buttons.

If the remote is working you should see a flashing light emitting from the remote via the camera lens.

If it needs to be returned you can ship it back to us here at the Belfast store we can have it sent of for evaluation/repair and then return it back to you.

Please do ensure that it is we package when shipping back to us as unfortunately we would not be responsible for any damage.

Let me know your thoughts.

Phoenix3

Thanks Kenny.

I have already checked remote with camera and it is indeed working.

P3

Richersounds.ie: Kenny

https://www.boards.ie/discussion/comment/118175075#Comment_118175075

Hey Phoenix3.

I'll drop you a little PM.

Phoenix3

Hello again Folks.

Just to say a huge thanks to everyone at RS,

The issue with Yamaha RN 602 was resolved in a prompt, efficient and professional manner,

I was updated regularly on the progress of resolving the problem,

As usual full marks to you and see you soon.

P3

Just

Just want to acwledgthe e

Richersounds.ie: Kenny

Hey P3.

Thanks for the kind words :)

It always good to hear when things go as they should.

Fingers crossed you have no more issues and can get back to enjoying the unit.