Currys🤦‍♀️

eoh70

Anyone know if there is any point in making a complaint about currys or am I just wasting energy 🤷‍♀️

colm_mcm

Nothing worse than a bad curry.

ShatterProof

Complaint to who?

eoh70

https://www.boards.ie/discussion/comment/118195106#Comment_118195106

Awful dose 🤣

eoh70

https://www.boards.ie/discussion/comment/118195236#Comment_118195236

Sorry, should have been more specific 🙊. Complaint to management or Head office or something? Had a bad experience in one of their stores and just wondering who to report it to. From what I can gather it's pointless and they just don't care.

Darc19

Totally and utterly pointless.

They neither care or want to care.

Overpriced with hard sell tactics especially on accessories you don't need and warranties not worth the paper they are written in - but the 30% commission the sales person gets ensures a hard sell

daheff

If you feel strongly about what's happened then make a complaint. At least you've registered your complaint even if they don't do anything.

If enough people register the same complaint then something might happen. Might not either, but definitely won't if you say nothing.

xhomelezz

https://www.boards.ie/discussion/comment/118195106#Comment_118195106

😁

eoh70

https://www.boards.ie/discussion/comment/118195275#Comment_118195275

Thanks that's what I heard alright. Might do it anyway if only to have a rant 😏

eoh70

https://www.boards.ie/discussion/comment/118195313#Comment_118195313

Thank you. I will, not expecting anything but just to have it logged anyway.

dxhound2005

It might be useful for others if you gave the sources that told you it was pointless to complain.

Darc19

https://www.boards.ie/discussion/comment/118195512#Comment_118195512

A simple Google search will tell you that Curry's couldn't give a damn about customer complaints.

Has been the same for years.

dxhound2005

I wonder why they asked here, when they knew that already.

eoh70

https://www.boards.ie/discussion/comment/118195531#Comment_118195531

Yes, Google and anyone I asked didn't seem to have got anywhere when they complained

eoh70

https://www.boards.ie/discussion/comment/118195550#Comment_118195550

Lol, just in the hope that someone might have a positive comeback. Maybe have a different contact to get in touch to the ones on web/social media,

Del2005

https://www.boards.ie/discussion/comment/118195512#Comment_118195512

The fact that they have been in the Irish market for years and we are getting posts like the OP kinda proves that they don't care about customer service.

Are they still forgetting that they are operating in Ireland with our consumer protection laws?

mistress_gi

I had an issue with them a fee years back. I was getting nowhere so i plastered my experience in all their social media i could find. The issue was swiftly resolved.

dxhound2005

That was my thinking. The language they used (heard, gathered) makes me think the information they have might not be internet based. Posting it will add to the knowledge base online, and may help others in future.

Homelander

https://www.boards.ie/discussion/comment/118195275#Comment_118195275

30% commission, where did you pull that from? Seems pretty ridiculous even by "I just made it up" standards.

Darc19

https://www.boards.ie/discussion/comment/118210151#Comment_118210151

absolutely standard commission for these electrical warranties, sometimes its higher. Possibly the store gets the 30%+ and splits it with the sales person, but there's a reason they do a hard sell.

btw - brokers get average 20% commission on many insurance products including car and home insurance.

Homelander

So you're saying Curry's as a company make 30 percent profit on the product. That sounds normal enough for any retail operation.

That is completely different than a sales person getting 30 percent commission...which they do not. In fact, I believe Curry's do not have a commission model at all for their sales staff.

Seth Brundle

In fact, I believe Curry's do not have a commission model at all for their sales staff.

This would help explain the complete disinterest amongst the staff on the last occasion I was unfortunate enough to have to go there.

coylemj

In fact, I believe Curry's do not have a commission model at all for their sales staff.

An extended warranty represent excellent value for money. And all of the computer accessories they sell are current models.

Darc19

https://www.boards.ie/discussion/comment/118216894#Comment_118216894

€49.99 for a simple cable - and there no such thing as a current model cable. . Power city had the identical cable for 19.95 (mini hdmi to hdmi). If i had time, I would have got it from amazon for a tenner, but accept a premium to get it from a local store, but not a rip off 49.99

as for warranties - I've yet to hear a good story about them

beachhead

Your complaint will go nowhere.You can complain to their UK or Irish office-same result thank you for your letter informing us of the matter now please eff off letter in reply.I complained about a UK business here to their Irish address,reply came from UK

whiterebel

https://www.boards.ie/discussion/comment/118216894#Comment_118216894

Back when Moses wore short pants, I worked in Apple. One of the biggest volume of calls was from PC World customers who bought their extended warranty. As soon as they bought from PC World/Currys they were given our number. Only we didn't do support for Currys. Usually a customer would be sent back to Currys and the phone would go 2 minutes later - a different number given to the customer by Currys - still an Apple number. It got so bad with customers returning the warranty to PC World and getting refunded that Apple management told us to stop telling them they weren't covered. When we asked what we do after the 12 months was up they were stumped for an answer. They were sold 3-5 year hardware warranties that PCW/Curries couldn't cover, and when you find out after 13 months, its a bit late. After a while it died down - apparently they told people to contact Apple for their extended warranty.

coylemj

Darc19 (post #24) and whiterebel (post #26), the batteries in your irony detectors need replacing.

whiterebel

https://www.boards.ie/discussion/comment/118227933#Comment_118227933

Ah, it's been a long day. Batteries now replaced.😃