iPad won’t update

Strumms

Folks,

im a little ways short of an expert on these matters so I’d appreciate any and all advice

im trying to update my iPads software from 12.4.1 to 15.1

however after about two minutes of the wheel going around I get a message ..

“unable to install update an error occurred installing (null)”

ive searches for fixes and one seems to be to delete the last update and try again... but are any of you technically minded minds able to recommend a quick and easy or anyway to do this reliably ?

thanks,

beachhead

Maybe Apple's servers are busy.You will probably have to try the download a few times before succeeding with it.I do not have an iPad but it's possible that several 10's of 1,000 are being downloaded at the same time.

Strumms

Thanks,

not a server issue as I’ve tried multiple times, different times and so on...

murpho999

Probably a storage problem and you'll have to free up space for the update.

Strumms

Thanks, but I’ve 24.5 out of the 32 GB used 🙈

murpho999

https://www.boards.ie/discussion/comment/118321864#Comment_118321864

Yes but I've read somewhere that you may need space for both the old and new iOS versions at the same time so maybe you can remove something temporarily and see if it updates then.

Strumms

https://www.boards.ie/discussion/comment/118330103#Comment_118330103

Deleted a few more apps and managed to update finally, thanks for the help.

murpho999

Ah great, delighted you got sorted.

It's strange how Apple do this and also don't make the error much clearer as to what it is.

Strumms

Truth…. Should just tell you the problem and you can fix it, ‘error installing null’ is just gobaldygook to me.