I want to remove the Dormancy on my account

Emer Lynch

Hi,

I moved to Vancouver Canada in 2012, and up until the last year or so, I was able to access my account through 365 online. But now, when I try to access it, it asks for a verification phone number to send a verification code to my phone, which, as I have moved, isn't in the system. I still get e-statements, but I can't view them as it asks to send a verification code to my phone number! All my official mail, such as bank statements, I have continued to use my parents address (my former address) in Tuam, as I was hoping to move back home at some stage, but how do I go about changing this address to my Vancouver one, so that I can get sent out a new card, and get access to my account?

-Emer Lynch

email: emerlynch37@gmail.com

Bank of Ireland: Jennifer

https://www.boards.ie/discussion/2058220205/i-want-to-remove-the-dormancy-on-my-account

Hi Emer,

Thanks for getting in touch with us here today. To update the mobile number registered to your account along with the postal address we would recommend that you contact our customer service team directly on 0035314044000 from abroad and our colleagues here will be more than happy to help with this.

The team is available from 9am to 5pm Monday to Friday.

We hope this helps.

Thanks Jen