Carraig Donn - Exchange

tiredblondie

Hi

Quick question, i purchased an item from Carraig Donn but when i got home, i checked the size online (it was a boxed item) and realized it would be too small. The box was not opened and i have the receipt.

The problem i have is, in their T&C's, it states that there is no refund or exchange on sale items - on Saturday gone, everything in the shop was on sale due to Black Friday. I contacted them on Facebook and they replied stating their T&Cs and nothing they can do about it.

All i want is to change for a bigger size - do i have any grounds to argue this?

I know what it says on the website but the fact its unopened, and i only want to change for a different size and not a refund, should they do this?

Pataman

Yes unfortunately you have no rights for exchange or refund.

Normally it changed on their goodwill

SteM

https://www.boards.ie/discussion/2058220438/carraig-donn-exchange

Just head back to the shop with it. If you were looking for a refund you might be out of luck but as long as they have the bigger size I'm sure they'll exchange it for you.

28064212

"Should they?" - maybe: might be considered the moral thing to do, or just good customer service. On the other hand, part of the reason for not allowing exchanges/refunds on sale items is that they're already taking a reduced profit. Start adding in the admin overhead of processing returns, and you're heading for loss-making territory. It's a subjective opinion

Are they legally obliged to and/or can you force them to? Almost certainly not. There could be a handful of edge-cases where they would be (e.g. if you had specifically asked a salesperson would it fit into an X-by-Y space and they said yes, then you could have a case), but it doesn't sound like any of them apply.

tiredblondie

Thanks all

Going to go back into the shop tomorrow after work and see how it goes - i know what it says in the T&C's but i guess it is just goodwill i am looking for - it's no cost to them to change it out for the larger size - it was a boxed dressing gown i got - the sizes were S/M & M/L - there was no other size info on the box and i thought when it was just the 2 sizes that the S/M would probably be a 10 - 14 but unfortunately not the case!

Fingers crossed, will update tomorrow!

Darc19

There won't be an issue for a straight size exchange.

But remember there is no legal rights for exchange. It is goodwill, so a nice pleasant approach is needed

tiredblondie

https://www.boards.ie/discussion/comment/118247373#Comment_118247373

That's the plan, smiley happy approach before I get annoyed 😂

Mrs OBumble

Does even anticipate being annoyed. Go in with the mental attitude that they will say yes.

Oh, and a pro shopping tip for future: use your phone to Google sozi g there in the shop before purchasing. Saves a lot of hassle.

tiredblondie

Changed for the bigger size, no issue at all, never even looked at the receipt!

Thanks everyone ☺