EPH Gateway unable to connect to Wifi after Router upgrade.

Gally79 · 06-01-2022 2:53pm #1

I recently had to replace my router, I therefore got a new Wi-Fi log in. Unfortunately I am unable to connect the EPH gateway to my Wi-Fi with the new details. When I press the button on the side for 5 seconds I only get a red and green flashing light (instead of a green flashing light), when I then enter my new Wi-Fi Details on the app and click on connect, I am getting an error messaging advising that the device could not pair/connect. Any support would be appreciated. Thanks

jethrothe2nd · 07-01-2022 5:04pm

As far as I remember, to pair the gateway, you press the function button first, then the Smartlink button on the side once without holding it before clicking on connect.

Not sure what router you have, but just note that EPH will only work on 2.4ghz

mneylon · 07-01-2022 5:25pm

The 2.4 GHz thing is a pain, but seems to be commonplace with a LOT of IoT devices

nongasman · 22-01-2023 12:28am

Eph Ember Gateway fix: Bit late but just solved this issue myself today. If you've a dual band BT Smart Hub 2 or similar 2.4/5GHz router - turn off 5Ghz wifi, then change from wifi mode 1 to 3.

Rebout router. Connection then possible for me. Then re-enable 5Ghz, change from mode 3 to 1. Reboot, all working fine.

Black_Knight · 27-12-2023 1:52pm

Having this issue recently. Using Vodafone and Google WiFi. Both of which will not let me disable or split 5ghz frequency.

I boot up the gateway, press function and WPS buttons one after another, and I get red/green lights flashing every ~10 seconds. Immediately I try run the app to connect, but every time I get a "pairing unsuccessful" message.

Tried a dozen times and always the same result.

Tried repairing gateway to the controller no problem.

Tried using a hotspot from my phone but got the same results.

I'm at a loss