Exporting from 365

Bungolio

Hi, when I try to export transactions from Banking 365 to excel, I have been getting the following message for the last few days as well as being logged out. I've never had any issues before. Is this a known issue, if so when will it be fixed?

"Error. We cannot complete your request just now. Sorry about that."

Bank of Ireland Reps

Hi there

Thanks for getting in touch with us here.

We are aware of the above issue and this has been raised with our technical support team. Our colleagues are working on a resolution on this as a priority. We can't provide an exact timeframe at the moment on a resolution but we are hoping to have this resolved as soon as possible. If you don't opt to filter the transactions this should allow you to export them for now until the issue is resolved.

We appreciate your patience and apologise for any inconvenience.

Thanks,

Declan

jean3009

I have been having the same issue. Is there any update?

Bank of Ireland: Aisling

https://www.boards.ie/discussion/comment/118534350#Comment_118534350

Hi There,

Thanks for getting in touch with us here on Boards.ie.

Please be assured the team are working hard to resolve this issue as soon as possible. As soon as there is an update we will let you know.

Thanks, Aisling

Pega123

Just checking if you have a timescale for this thank you

Bank of Ireland: Tara

https://www.boards.ie/discussion/comment/118545126#Comment_118545126

Hi there,

Thanks for your post.

Sorry, we don't have any updates on this at the moment. Apologies for any inconvenience this is causing.

Thanks

Tara

jean3009

This still isn't resolved.

Bank of Ireland: Aisling

Hi There,

Thanks for getting back in touch with us here.

Please be assured we continue to resolve this. As soon as we have an update, we will let you know.

Thanks, Aisling

Fionn

Same here!

Had to type out the details, for end of month financial returns, is it the same for all browsers? I didn't try.

Bank of Ireland Reps

Hi Fionn

Unfortunately it's the same issue on different browser's but please be assured our technical support team are currently working on a fix for this as a priority.

We appreciate your patience and apologise for any inconvenience.

Thanks,

Declan

jean3009

Fionn you can still export what is on the screen to excel as long as you dont use a filter but its still all in the wrong order etc.......

pmchill16

Any update ? Still not working

pmchill16

Bank of Ireland Reps

https://www.boards.ie/discussion/comment/118571649#Comment_118571649

Hi there,

Thanks for checking in with us.

I'm afraid the Team is continuing to work on a fix for this.

Sorry, we do not have a time frame for this at the moment.

Many thanks,

Alison