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An Post losing packages, and don't reply to complaints

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  • 28-01-2022 11:12am
    #1
    TheRover
    Registered Users Posts: 173 ✭✭


    Last May I sent a registered package to Canada using An Post. The item never arrived (tracking shows nothing beyond leaving Ireland) and thus I contacted An Post Customer Support to investigate & get my insured value (it was an item sold on eBay sold for 70 Eur and insured for as much).

    Reached out a few times (August, November) with no reply whatsoever from cs.admin@anpost.com . So I took the next step and went to their Customer Advocate Form... guess what... no reply either.

    To make things worse, another registred package (60 Eur, Portugal, early December) hasn't arrived either, despite a 2nd package, sent same day, to same address, having been successfully delivered 3 weeks ago. New complaint registered, but not hoping to hear from them either.

    I've sent literally hundreds of packages around the world in the last 10 years and have had nothing but praises for An Post, but the fact they can simply lose my packages and take no responsibility for it, or worse, ignore my complaints with impunity leaves me wondering: is there anything I can do?

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    #2
    silver2020
    Registered Users Posts: 2,045 ✭✭✭silver2020


    did an post buy Canada Post recently - never read that in the news. Will come as a big surprise to canada post staff too



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    #3
    Barna77
    Registered Users Posts: 3,272 ✭✭✭Barna77


    I have the same issue.

    Parcel shipped on Jan 10th to Canada. This is commercial, using their courier service. All I know is that it left London on the 19th, and then it vanished, it hasn't even reached Canada yet. I contacted their customer supports (web chat) and their only answer is that they haven't received any further tracking information from the receiving postal service (Canada Post), to wait a few days and submit an enquiry, which I did, to no avail.

    From their automatic reply "Investigations about mail posted internationally can take up to 40 or 60 days". Up to 60 days!!

    I've had issues with their tracking before, and they can be useless. As an example, a parcel shipped and delivered months ago, still shows up as "we have your post in Portlaoise mail centre" 🙄


    



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