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Confirmation for British Airways refund to Bank of Ireland

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  • 01-03-2022 2:03pm
    #1
    andremassao
    Registered Users Posts: 1 ✭


    Hi, 


    I'm having some issues getting a flight ticket refund from British Airways since last year.


    I'll try to summarize as much as possible. But if you need any more details please send me a PM.


    I got a flight ticket using a Bank of Ireland Visa debit card on 2019 for a flight that was cancelled in 2020 due to the pandemic situation. My Bank of Ireland account was closed in the meantime, so according to them, the refund was done, the money never returned to them and it's been retained by Bank of Ireland/Visa in that case. 


    I called Bank of Ireland some time ago and the person said that in cases where a refund is sent to an account that's already been closed, the money is supposed to bounce back to British Airways.


    Please, can I confirm if that's what really happened in my case?


    Thanks,


    Andre



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  • Options
    #2
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    https://www.boards.ie/discussion/2058235326/confirmation-for-british-airways-refund-to-bank-of-ireland

    Hi Andre,

    Thanks for your post.

    Apologies for the conflicting information you received about this. When a bank transfer is sent using IBAN to a closed account it will reject back to the sending bank. This would not happen with a card refund and the funds would go into a the account holding branch holding account. To retrieve the funds please ask the merchant for the ARN (Acquirer Reference Number) of the refund and bring this in to any of our branches. Please ensure to bring photo id with you.

    Thanks

    Tara



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