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Very slow service in opening a new account - still unresolved

mikebuckland · 2022-03-09 07:13:26

Hi, I applied for a Personal Current Account with BOI. Documents were submitted on the 6th December, and on the 16th Feb (over 2.5 months later!) I received a mail letting me know that I should receive a text message with my BIC (Bank Identifier Code) and IBAN (International Bank Account Number). I still have not got that…

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09-03-2022 8:13am

#1

mikebuckland

Registered Users Posts: 2 ✭

Join Date: March 2022

Posts: 1

Hi,
I applied for a Personal Current Account with BOI. Documents were submitted on the 6th December, and on the 16th Feb (over 2.5 months later!) I received a mail letting me know that I should receive a text message with my BIC (Bank Identifier Code) and IBAN (International Bank Account Number). I still have not got that sms, another 3 weeks later.
What's happening guys? This is extremely slow service, its almost as if you don't want another customer.
Mike Buckland

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#2 09-03-2022 10:22am
Bank of Ireland Reps

Closed Accounts Posts: 1,293 ✭✭✭

Join Date: November 2011

Posts: 1272

https://www.boards.ie/discussion/2058236504/very-slow-service-in-opening-a-new-account-still-unresolved

Thanks for getting in touch with us Mike.
Sorry to see this. If you email my colleagues pca@boi.com they will come back to you today with an update.
Hoping this helps,
Alison.

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#3 20-03-2022 5:12pm
mikebuckland

Registered Users Posts: 2 ✭

Join Date: March 2022

Posts: 1

Thanks, the account has been opened now.

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