Pointless noise in branches

Charles Babbage

Today I visited a branch to make a foreign currency transaction. This took longer than it needed to, as the staff did not seem to understand what I wanted. The person apologised and said that it was difficult to hear people through the screen. The screen is of course needed for security and health reasons, I was wearing a mask for a good health reason also, and both of these can adversely affect communication. However, what was not needed was the loud pop music being played in the background which quite pointlessly made it difficult to hear people. Whatever some marketing person tells you, loud pop music does not improve people's visit to your branches, especially if it results in your staff not being able to hear your customers.

Roxxers

yawn

Bank of Ireland Reps

Hi Charles,

Thanks for getting in touch with us here.

We appreciate your feedback we're sorry to hear about your experience.

Please see attached Customer Feedback & Complaints Process - Bank of Ireland Group Website where you can log any feedback/complaint in regards to your experience in the branch.

Thanks,

Declan