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365 Pin resetting

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  • 03-05-2022 4:50pm
    #1
    Foxx92
    Registered Users Posts: 561 ✭✭✭


    Hi,

    My 365 logon isnt accepting my password and is instructing me to go through the phone to unblock my PIN. I'm fairly certain I didn't enter it wrong 3 times, but I called anyways. On the second step of the process I am to receive a text but I am not receiving it and cannot continue. Whats the next step here if I can't log on and am unable to reset my PIN via the phone number provided?


    Thanks



Comments

  • Options
    #2
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    Hi there,

    Sorry to hear this.

    Please contact our colleagues on 0818200362 and press option 3 where we will be happy to help.

    Thanks,

    Declan



  • Options
    #3
    nsa22
    Registered Users Posts: 4 ✭nsa22


    Same thing has happened to me this weekend. Same pin for 20 years. Not being accepted.

    Now locked out of account.

    And no service support to sort this issue available today despite being advised to contact a number that is available "1000-1600 on Sundays". No management available at the weekend when asked to escalate the issue via emergency line.

    Extremely poor from BOI.



  • Options
    #4
    Jizique
    Registered Users Posts: 1,887 ✭✭✭Jizique


    Same here, no answer and no text received when trying to reset



  • Options
    #5
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    Hi all,

    Thanks for your posts and sorry to hear of the difficulty experienced. Our colleagues can help with this on 0818200362 9-5 Monday to Friday.

    Thanks

    Tara



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