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Virgin Media Hub 3 modem only mode - still supported?

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  • 05-05-2022 1:55pm
    #1
    lpw
    Registered Users Posts: 27 ✭


    Hey everyone,

    seen slots of legacy posts on this topic of getting VM to enable the hub 3 for modem only mode, and having a static IPv4 assigned. Just on the phone to support now though, and they're saying they don't support this? Has this been discontinued?

    Thanks for any tips!



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    #2
    Irish Gunner
    Registered Users Posts: 3,701 ✭✭✭Irish Gunner


    I have the media hub 4 and I want to put it into modem mode but no option when I log in.

    Previously I rang them asking to change it to ip4 so hopefully they still do this

    https://www.dublinarsenal.com/



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    #3
    Thanatus
    Registered Users Posts: 41 ✭Thanatus


    Have a hub 4 myself running modem mode and just want to say the ipv4 address assignments are dynamic not static. Changing router Mac address will request a new IP lease (Does refuse to give a new lease of IP if done too often).

    As far as I am aware it is not discontinued just need to get through to competent support staff who don't just parrot a script back to you. (best bet is probably tech support or if an engineer is doing the install have them contact support to get it sorted before leaving)

    If they have stopped allowing modem mode then they will likely not get new customers who want to use their own hardware.



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    #4
    Tazium
    Registered Users Posts: 902 ✭✭✭Tazium


    Request them to disable IPv6. You'll have the options following the implementation and reboot.



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    #5
    Flinty997
    Registered Users Posts: 11,954 ✭✭✭✭Flinty997


    What he said ^



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    #6
    Irish Gunner
    Registered Users Posts: 3,701 ✭✭✭Irish Gunner


    Rang Virgin and was told i could do it myself in settings could not figure this out. Then rang again got another person and they trf it over to ip4 and I had to reset and reboot modem

    Then logged in again and there was modem mode option. Selected it and added Asus router and all working now

    https://www.dublinarsenal.com/



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    #7
    lpw
    Registered Users Posts: 27 ✭lpw


    Thanks all! Basically sounds like it's a combination of finding the right person, asking for a move off of ipv6, and hopefully when they do that, it enables the option.


    I had gotten through to tech support, so that's why thrown a bit when they said they no longer supported. Will try again to see if I get a different result - maybe was the way I was asking.



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