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Cancelling Vodafone account when holder is incapacitated

DavidPeet · 2022-05-18 15:10:40

Hi, I'm new to boards.ie, so hope I'm posting this question on the right place! My mother has a landline account with Vodafone which I need to cancel. Unfortunately she's had a series of mini strokes and isn't in a condition to speak on the helpline to make the cancellation, or authorise me to do so for her. You can't…

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18-05-2022 4:10pm

#1
DavidPeet

Registered Users Posts: 1 ✭

Join Date: May 2022

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Hi, I'm new to boards.ie, so hope I'm posting this question on the right place! My mother has a landline account with Vodafone which I need to cancel. Unfortunately she's had a series of mini strokes and isn't in a condition to speak on the helpline to make the cancellation, or authorise me to do so for her. You can't cancel using the online account, and though there is instructions in the case of bereavement, I can't find any advice relevant to our situation. Any help or suggestions greatly appreciated!

Post edited by Spear on June 2022

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#2 19-05-2022 4:34am
Shield

Moderators, Society & Culture Moderators, Help & Feedback Category Moderators Posts: 9,812 CMod ✭✭✭✭

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https://www.boards.ie/discussion/2058246379/cancelling-vodafone-account-when-holder-is-incapacitated

It looks like you got lost somewhere along the way. Try asking in our Consumer Issues below. Good luck!
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