Change names on electricity account

ClmAlfie

Asking for a friend of mine

He has a joint electricity account with his father with Energia. Father has died and he wants to put his mother's name on the electricity account. What's the best way to do it?

endofrainbow

Call them up and ask them to add his Mother's name. They might ask for death certificate.

Mrs OBumble

Pretty sure that it's the mother who has to call them - he cannot just add someone else without their consent!

ClmAlfie

He knows that and has her consent. She's 85 years and hard of hearing so he's doing it for her.

He rang and they wanted a password otherwise can't change it. None of them knows the password

He explained to them they don't know the password as his father has died. He told them he has the death certificate. And they still won't do it

Is there another way?

spurious

Ask to speak with someone with half a brain. You are getting drone level.

Or write in. The higher ups might be able to read.

TooTired123

https://www.boards.ie/discussion/comment/119156870#Comment_119156870

Your friend is an account holder and he has forgotten his password (you said he was a joint account holder with his late father). So he needs to ring again and when he gets through, his opening query is that he has forgotten his password and the other account holder has died and can they help him please to do this.

Mrs OBumble

https://www.boards.ie/discussion/comment/119156870#Comment_119156870

Him knowing it is irrelevant. They need to know that she consents.

It's actually rather odd that he wants her name on the bill at all: why not just keep it in his name?

ClmAlfie

It's his parents house and the bills were always in his father's name. The son doesn't live with them.

When his father got older, he struggled to understand them. It was advised by the agent that his son's name should be added to the account so that he can deal with them with his father's consent. Also the father was getting electricity allowance. After he died, the allowance was stopped. So for his mother to get it, the bill has to be in her name. As she's elderly and deaf, he will have to keep his name on the account.

Anyway he rang them again and got a different agent who was very helpful compared to the 1st agent who wasn't. He explained the situation and about password. The agent gave few clues to which they able to get the right password. His mother's name was added and they didn't need his father's birth cert

macvin

very simple, sign up with another service.

All you need is mprn, meter reading (if not a smart meter) and bank details