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  • 09-07-2022 7:37pm
    #1
    tylingsi
    Registered Users Posts: 4 ✭


    Hi,

    I blocked my 365 after accidentally entering the wrong pin too many times so I called the number on the app to unblock it, but when I’m typing in my account number the automated voice is telling me it’s wrong. It’s definitely the right number, and it’s the last 8 digits of my iban. What do I do now?



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    #2
    spurious
    Moderators, Category Moderators, Education Moderators Posts: 27,177 CMod ✭✭✭✭spurious


    Maybe they mean your User ID, not your account number?



  • Options
    #3
    tylingsi
    Registered Users Posts: 4 ✭tylingsi


    Thanks. No, they definitely meant the account number because after ringing the third time and using the exact same number they accepted it - up until I typed in my new pin, when they disconnected due to their error. Smh.



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    #4
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    https://www.boards.ie/discussion/comment/119314746#Comment_119314746

    Hi tylingsi,

    Thanks for your post. If you call us on 0818200362 one of my colleagues will be happy to help with resetting your log in details.

    Thanks

    Tara



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