Tesla Model 3 and Model Y Waiting Room and Delivery Queries (No referral links)

josip

I've also replied to Kelly and cc-ed the CCPC. If nothing else, I'll get some satisfaction knowing that Tesla will struggle to get their story straight for the CCPC. Does anyone know if this is Kelly's ball and she's running with it or if she's just front of office and the Tesla email text/strategy has been prepared back in the UK/Netherlands?

Foreign Sports

You'd think the email they had drafted would be water tight, especially since they had a few days to come up with the exact wording.

Alas, as seems to be the Tesla way, it was half assed.

usernameunknown

https://www.boards.ie/discussion/comment/120437556#Comment_120437556

I’d say she has been fed to the wolves

“These vehicles were advertised in error as showroom and ex-demonstrator vehicles when in fact they were new..”

this statement is the part that will cause Them bother given it’s incorrect and it is what they are basing the pricing error on.

staples7

In anticipation for Kelly’s impending email tomorrow (assuming she’s given up for the night) can we agree on a template and we’ll all follow suit?

would there be benefit in providing her with a link to this thread and advising her to read through the past x number of pages to get a sense of the frustration caused?

#JFT80

Delboy33

https://www.boards.ie/discussion/comment/120437643#Comment_120437643

Happy for folks to leverage what I just sent. first line leveraged from other boardsie. I sent to kellmatthews@tesla.com; TFSSupport@tesla.com and copied CCPC Ask@ccpc.ie for visibility. It is quiet lengthy, I included loads of screenshots and some details specific to me. Feel free to amend text as you see fit and insert your own screenshots. We likely will not anywhere but my hope is they learn from this **** show so it doesn't happen to other customers down the line. We defo will increase any chance of action if all impacted send a similar reply to Tesla and contact CCPC. Note! I am no legal expert so I am sure there are loads of others impacted who could send a much better email that we can all leverage.

+ CCPC & Tesla Support for visibility.

Hi Kelly & Tesla Support

I do not accept that this was a pricing error and seek further clarification on this matter. The onus is on you to provide proof of a pricing error if you are relying on it to cancel the contract you have with me.

You state in your cancellation letter that “These vehicles were advertised in error as showroom and ex-demonstrator vehicles” This is not true. The vehicle I ordered (RNxxxxxx) on Tuesday 28th March in good faith was advertised as Inventory “Coming soon”, see screen shot below which contradicts what you have stated. In fact, the minute I ordered I was provided a VIN (LRWYHCFSOPC7xxxx) and a delivery window of April 19th to May 4th. I was in the Tesla Store on Wednesday 29th March and a Sales Assistance confirmed new car was in Zeebrugge and was expected to be delivered to Ireland around 19th April. It was clear it was not an ex demo or showroom car sitting in Ireland available for immediate delivery.

I was also told that the “pricing error” was discovered on Wednesday 29th March. Why has it taken 6 days to inform customers when on numerous occasions I was told by in store sales agents and Telsa Chat (see “Tesla Chat email attachment and 1st Tesla Agreed Price attachment) that “order won’t be cancelled and price agreed should be retained like we have done in the past”

It is widely known that there were at least 3 similar price adjustments sales of new inventory over the last few weeks. All of them were shown in inventory as “coming soon” One order (RNxxxxxxx, see screenshot below) was fulfilled for customer with agreed price adjustment while orders placed on Tuesday 28th and Wednesday 29th have been cancelled. How can you cancel some and not all if they were all advertised the exact the same way and all customers (I believe circa 80) bought in good faith.

In addition, similar inventory sales were being held across Europe and the US during the same period, see screenshots below. So why is the same inventory sale as advertised now judged to be a “pricing error” in Ireland only? This could be seen as false advertising to increase demand and Q1/Q2 order book and not a “pricing error”?

There is also another error in your generic email. It states you will return my deposit of €250. In addition to the deposit of €250 you also accepted into my account 2 additional payments totalling €x (1 payment of €x accepted on 30/03 and €x accepted 03/04)

In my Tesla App under my RNxxxxxxx it states “We have received your cancellation request, if you have any other questions or issues please call one of our specialists at 01 513 4727 and we will be happy to help you” This again is not correct. I have not instigated any cancellation request. As a result of above I ask you not to cancel my order with Tesla Ireland which I placed in good faith and to proceed with the delivery of my order.

I also hope that you take the feedback provided and put corrective actions in place to ensure it doesn’t happen again and if it does that your communications post are quick, consistent and accurate. Also you need to be more emphatic and sincere with your apology and understanding of the situation your error (not the customers) has had on your existing and potential customers. Some have sold cars, some have cancelled other orders with Tesla or other 3rd parties., some have already taken out loans on the understanding they had an Order agreement with a reputable supplier of great cars. The end to end customer Experience has really not been anywhere near good enough. Massive lessons leant need to be taken

Looking forward to hearing back from you very shortly. Let me know if you need any additional information. Happy to discuss any of the feedback I provided over the phone or face to face. 

Forerunner

https://www.boards.ie/discussion/comment/120437427#Comment_120437427

I think @staples7 was going to try it like supercharger credits.

RobbieP

I asked in my reply.. still waiting

staples7

https://www.boards.ie/discussion/comment/120437848#Comment_120437848

See I was caught up in that also, as in the people who collected on the 25th were initially included in the 5k supercharger points. Before Tesla decided to change their minds to the 27th. I asked for a manager call back 2 weeks ago 😂.

Are there many people Kelly has not got to yet? Me for one

deadl0ck

Real bummer. I'm off on holidays with the wife and kids this morning and the whole thing has addad years to me. I'll be keeping a close eye on this thread and email to see if my wrongly cancelled full price MY has any chance of being ratified - just what I want to be doing on hols

Akula

No mail yet.

Im seriously considering the legal route if they do.

usernameunknown

I wouldn’t be surprised if goin by their current form of ignoring communications for the sales team via all channels that they do the same on this. I’m waiting over 3 weeks for somebody to call me regarding a query on my original order. Others waiting similar times. Bar physically walking into sandyford store we are being ignored from all angles. I hope I’m wrong but I reckon I won’t be getting a reply from kelly. The lack of respect for customers, more than the discount is what annoys me. The zero **** attitude is infuriating.

usernameunknown

Also my original order with a vin and EDD of April 19-may 04 still doesn’t have the submit payment for delivery notice on my account. 2 weeks out from the start of the delivery window. Should I be worried?

RobbieP

While I'm lucky that I still have my original M3 order, the order agreement is gone from my account. I asked live chat about it this morning and apparently it's " being updated and should have it back on your account by the end of the week" . The rep couldn't advise me what was being updated on it just that " there's more information on it than just the price". I have my original saved down so I'll be closely clashing the 2 when it reappears.... my trust in them is shattered.

usernameunknown

What could they possibly be updating on your order agreement?

RobbieP

No idea tbh, I pressed him on it and his reply was "I didn't mention about the price, order agreement has other information. Unconfirmed what it is updating too, just that it is updating". Very cryptic

Just to note I have made no changes whatsoever to my original order since placing it on Feb 14th. Whatever changes they're making too it , they decided it.

usernameunknown

I was on chat just now querying the EDD. They love telling you the EDD can change. Given it’s 2 weeks to the first day of delivery I suspect that is that case.

Gumbo

https://www.boards.ie/discussion/comment/120437931#Comment_120437931

Also me.

But expecting the Email at some stage this morning.

Nedved85

https://www.boards.ie/discussion/comment/120437986#Comment_120437986

Same here, I think the original orders for folks who ordered in 2022 / Early 23 with VINS will be fine.

wcooba

From talking to my wife it occurred to me this whole fire sale could be just a scam. Tesla waited 6 days to cancel those orders - conveniently until Q1 ended. Those 80 orders with average value of 50k each, that’s 4M of deferred revenue on their books at the end of quarter.

Gumbo

Because customers have access to all this digital data with Tesla, it gets interrogated at every stage.

If you ordered a BMW tomorrow, you don’t get this level of communication (i4 thread there for people to confirm). Trying to find out the bmw build code for your car involves going through the uk and sometimes they won’t give it etc

Try not get stressed over it. It’s PITA but be worth it in the end if you get your car.

Otherwise, life is too short. Feck them, take your money elsewhere.

Poyndexter

I still haven't received the email and all still as normal in the app with VIN etc still showing. I have an email reply ready to go though when I do receive it and will be contacting the CCPC also. The more people that notify them the more likely they are to take some action. I just don't want to let them away with this without some resistance as it's disgusting the way they are treating their customers not just on this but in general.

Similar to @RobbieP my original order from January does not have the order agreement on my account either. I had only noticed it when you mentioned it.

s00bf06e

Hi all, I’m new to this group, I read there are currently a few unhappy people regarding a sale.

I ordered a MY on 30/03/23, do you know when I can expect to get a timeline for delivery from Tesla.

thanks

lau1247

Got the dreaded email. After reading it a few times to poke holes out of it and thinking of getting CCPC involve like many of ye. Am I interpreting the message correctly?

The car is new, it was placed in the ex demo or showroom category by mistake (obviously the individual car ads didn't say as such, only coming soon). Therefore in those incorrect category (Tesla justification), the price shown is therefore also incorrect with the discount applied. As such they have the right to cancel.

Is that how people read it? If it is then I don't see how we can argue it is not a price error?? (you can see why they took all weekend to come up with it)

I don't really mind that it could be a misprice. It was always a little too good to be true. What I'm not happy about is the fact that they don't call, give the chance to pay proper price (when the VIN are already assigned) but instead just cancelled it regardless.

RobbieP

oh boy oh boy.... LMFAO....

El Wexican

https://www.boards.ie/discussion/comment/120437931#Comment_120437931

Nothing from her yet

usernameunknown

https://www.boards.ie/discussion/comment/120438270#Comment_120438270

For me the issue was the excuse given isn't transparent. They claim the cars were down as ex demo or showroom but this was not the case. they were advertised as coming soon. so for me I question their excuse to cancel the contract. to me its an advertising error not a pricing error. a pricing error would be the car was advertised for €5 instead of €50k. this to me is different it was advertised as new, discount applied as per other new cehicles across Europe and so appeared legitimate. As I said before I didn't really care about the 4K savings it was more I was getting induction wheels at a grant applicable price. I would happily have paid more towards the error if they came out and said hey we fucked up so instead of 10% here's 5% as a compromise. everyone wins. Tesla sell the car, I cancel my original order so they can re-assign and we all walk away happy. Instead they butcher the whole thing and to add insult to injury outright cancel without any consultation and even messed up further by cancelling other cars that had nothing to do with the sale (not legally required but would have been the right thing to do to preserve loyalty and customer service) but I was hoping for too much.

Poyndexter

You couldn't make it up. Just shocking customer service all round. I asked why the order agreement from my January order was gone from my account and she didn't know but would check it out. I then asked her if the car I ordered last week would be cancelled and she just left the chat.

serjical_strike

https://www.boards.ie/discussion/comment/120438280#Comment_120438280

hahah that is some comical timing right there.

Tesla internal communication is so siloed its laughable. Christ.

Still no email here by the way...

Gumbo

https://www.boards.ie/discussion/comment/120438229#Comment_120438229

It’s on the order page.

Looking at it now it says April-June.

But there’s a boat due in mid April and I suspect there be loads of cancellations on that boat and loads of availability.

You can also keep an eye on inventory for normal priced stock as they are definite cancellations so you might get it quicker too.

innrain

https://www.boards.ie/discussion/comment/120438064#Comment_120438064

Tesla does not count the car delivered unless it has been handed to customers. Orders does not count. Deposits are refundable so not revenue. For this reason each end of quarter it is a big rush of deliveries and they will never accept to wait until January 1st to register a car. Whatever was there a scam or not it wasn't to pump the numbers. Traditional manufacturers have a different model as the distributors buy the cars of them so they can count the cars in transit as delivered. The direct sale model doesn't allow it

https://www.boards.ie/discussion/comment/120438229#Comment_120438229

What's on your account now? April - June?