Uncomfortable office chair from Lidl. My arse is in bits. Can I get a refund?

JackieChang

I bought it a couple of weeks ago. Packaging is long gone.

It's very uncomfortable, there is almost no padding/ cushion and my arse is in bits from sitting on it. Well there is a bit of padding but when you sit on it, it gets compressed to 1mm thickness and basically disappears. I am not fat at all.

It is one of those "executive" faux leather office chairs and cost €90.

Can I just roll it into the shop and ask for a refund simply because i find it uncomfortable?

zell12

Contact customer service first and repeat that post. They'll advise what to do https://customer-service.lidl.ie/SelfServiceIE/s/

SouthWesterly

You can return to the shop within 30 days with the receipt

Del2005

Not for a change of mind though and that's what this is, the OP never said the chair is faulty just uncomfortable.

No packaging and no fault means that you need to buy a cushion.

The Continental Op

I've managed to get refunds from Lidl with no receipt when I have contacted head office so thats the way I'd proceed. If you can provide some photographs that show how crappy the chair is that will help.

The Continental Op

https://www.boards.ie/discussion/comment/119496965#Comment_119496965

Yes change of mind is fine for Lidl think its 28 days for Lidl Ireland, for some reason can't open their T&C's webpage?

Provided the OP has a receipt I don't see a problem but I'd contact customer service before trying to take a large item back to the store - who will probably say contact customer service anyway.

endofrainbow

Get yourself a gel filled cushion.