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Electric ireland

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Comments

  • #32
    Gooser14
    Registered Users, Registered Users 2 Posts: 1,615 ✭✭✭Gooser14


    I would getting on to the regulator about this. It's not your fault that they didn't complete the disconnection due to Covid. Surely if they charged a re-connection fee of €78 in June it must have been disconnected.



  • #33
    GIMP
    Registered Users, Registered Users 2 Posts: 1,091 ✭✭✭GIMP


    The regulator is useless, contact the solicitor you used during the purchase and get them to draft a letter setting out the dates etc that you purchased the property. And bills out standing are the responsibilities of the previous owner and the utility company to sort out!



  • #34
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 14,992 Mod ✭✭✭✭whiterebel


    https://www.boards.ie/discussion/comment/120956327#Comment_120956327

    Just as a follow up to this.

    They applied 26% discount to the electric, nothing to gas. Went back to them again, showing the emails from CS that agreed we were on dual fuel and that the discount applied to both. EI refused to budge. They said the case was closed despite them agreeing 26% discount on dual fuel and only applying it to the electric. They flat out lied, telling us that the discount was given, despite it being obvious that it hadn't.

    Got on to the Regulator and within about 3 weeks EI offered to do what they should have done in the first place. Credit in full for 12 m months of 26% discount. On the day I get the email from EI, along comes another email welcoming us to EI again (?? Never signed up), and giving us 26% again for 12 months on dual fuel. We'll be watching every bill now as it comes in.



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