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Can't login to 365

  • 05-09-2022 11:03am
    #1
    jiltloop
    Registered Users, Registered Users 2 Posts: 2,196 ✭✭✭


    I am having issues with 365 both on my mobile and online. Yesterday when I was trying to login the app kept telling me that I was entering the wrong PIN (I am pretty confident that I was entering the correct digits) and eventually blocked me. Today I called 0818 365 365 and followed the procedure there to change my PIN. I have been trying to login again using the new PIN but it is still telling me I am entering the wrong PIN.


    I have tried to login online with my desktop and I am unable to access through there either now and the app seems to be PIN blocked again.


    This is incredibly frustrating but also quite worrying as I am essentially unable to do any banking at the moment and I am going on holidays for 2 weeks on Wednesday.


    Can I please have some urgent assistance on this?



Comments

  • #2
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    https://www.boards.ie/discussion/2058261981/cant-login-to-365

    Hi,

    Thanks for getting in touch with us here.

    I am sorry to hear this. For the best help with your query please contact our customer service team on 0818365365- select option 1, 2, enter your account number and then 4 and you will get through to an agent who will be happy to help.

    For security reasons, we do not have account access here.

    Thanks, Megan



  • #3
    jiltloop
    Registered Users, Registered Users 2 Posts: 2,196 ✭✭✭jiltloop


    Thank you, I called that number and got my 365 reset and resintalled and it is working now.



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