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How do warranties work?

  • 13-09-2022 2:51pm
    #1
    waynescales1
    Registered Users Posts: 2,196 ✭✭✭


    I have a one year warranty on my Huawei laptop, which I have had minor issues with since purchase. These issues are getting worse and new issues have arisen recently. I feel like the laptop is on its last legs and is about to give in, which is worrying because I'm very close to the end of my 1 year warranty. If the laptop does finally break down after the warranty period lapses, will the warranty cover repairs for issues that arose during the warranty period (I think I was actually sold a product with defects present) despite the warranty period being over?


    If it makes a difference, I raised tickets with Huawei customer support during the warranty period, reporting these issues.



Comments

  • #2
    10-10-20
    Registered Users, Registered Users 2 Posts: 7,568 ✭✭✭10-10-20


    Normally if you have raised the defect with the vendor during the warranty period, then the defect should be covered if it's a factor in a future failure within a reasonable, vendor-dependent, time-frame. The warranty won't cover new or dissimilar defects of course.



  • #3
    kennethsmyth
    Registered Users, Registered Users 2 Posts: 1,188 ✭✭✭kennethsmyth


    Sale of goods act is relevant in Ireland as opposed to warranties (warranties are in addition to your statutory rights). SOG allows for reasonable timeframe for issues with goods (up to 6 years).



  • #4
    waynescales1
    Registered Users Posts: 2,196 ✭✭✭waynescales1


    https://www.boards.ie/discussion/comment/119612709#Comment_119612709

    My warranty is from Huawei, but the SOG act refers to retailers/suppliers/sellers. I purchased my laptop from Amazon, so were I to seek a "remedy", I would do so from Amazon, not Huawei?

    Post edited by waynescales1 on


  • #5
    DontHitTheDitch
    Registered Users Posts: 521 ✭✭✭DontHitTheDitch


    https://www.boards.ie/discussion/comment/119613640#Comment_119613640

    You won't get anywhere with eBay I think, they will cover most items for a very limited time and only based on whether it matches the description or whether it arrives damaged/non-functional. You are using eBay to buy from the seller, eBay hasn't sold it to you. It now depends on whether the seller is actually based in the EU, if not you are left hoping the manufacturer will honour the warranty. If the item was manufactured for the US, Asian, Australian markets etc. then they may not cover items that were purchased for use in the EU. Some manufacturers won't repair grey market items even if you offer to pay for them to do it.



  • #6
    waynescales1
    Registered Users Posts: 2,196 ✭✭✭waynescales1


    Hmm.... the only company in Ireland who are licensed by Huawei to carry out warranty covered repairs are Fonfix. Maybe the best thing to do is book it in with them immediately, before the warranty expires.


    Edit: I bought from Amazon, not eBay. Jesus...



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  • #7
    kennethsmyth
    Registered Users, Registered Users 2 Posts: 1,188 ✭✭✭kennethsmyth


    https://www.boards.ie/discussion/comment/119614422#Comment_119614422

    Well the Amazon thing does make it more complex. Was it Amazon.UK or .DE, one them is still in the EU which has a 2 year directive if I'm correct. Guess which one :) Unfortunately the Amazon thing does move it from the SOG as that's Ireland only.



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