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Can't set up 365 online banking

  • 03-10-2022 11:10am
    #1
    jonny_b
    Registered Users Posts: 647 ✭✭✭


    Hi my fiance and myself have set up a joint bank account. When I go through the setup for 365 online it says there is a problem and won't set up. The customer service team can't find the account either.



Comments

  • #2
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    Hi Jonny,

    Thanks for getting in touch with us.

    I would advise you to contact our mobile app team on 0818200362 option 3 where we can help with this.

    If you have recently set up the account we would have sent you a text message with the BIC and IBAN for the account if it has been opened successfully. The last 8 digits of the IBAN is the account number and just to make you aware you can both set up your own separate Banking 365 profiles on a joint account.

    Thanks,

    Declan



  • #3
    jonny_b
    Registered Users Posts: 647 ✭✭✭jonny_b


    Hi I've called twice and both assistants can not find the account using the account number provided. I have read it both times to them from the text I received from bank of ireland



  • #4
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    Sorry to hear this.

    If you would like to send us a private message we will take some further details to have this resolved for you.

    Thanks,

    Declan



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