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eir fcuking around on LL number porting

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  • 16-11-2022 3:05pm
    #1
    stephen.dunne
    Registered Users Posts: 30 ✭stephen.dunne


    Parents are currently in middle of migrating from eir land line plus ADSL to a wholely NBI fibre/voip setup (with Sky)


    We finally have the fibre in and have data running fine, but the LL port from eir to Sky is fail central.


    We ordered this from Sky at the time, gave them all the details and the UAN but Sky are now saying that Eir won't release the number as broadband is currently enabled so they either release both or neither.


    This sounds like total bollox tbh, surely comreg have catered for a migration scenario like this where each side has set responsibilities to ensure the port goes through


    Has anyone else got experience of a migration process such as what we're trying to achieve, ideally porting it into sky i.e. "legacy voice/adsl over copper with eir" => "FTTH/VOIP (using legacy ported number) with sky" or can offer suggestions to recover from this ?



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    #2
    nickjnick
    Registered Users Posts: 18 ✭nickjnick


    My parents are in a similar situation - they had an eir landline/DSL and moved to NBI fibre (still with eir) and have been trying for months to get their original phone number ported, to no avail. Eir appear totally uninterested. I wish you luck.



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    #3
    TheDriver
    Registered Users Posts: 12,482 ✭✭✭✭TheDriver


    Comreg at this stage? You do need a have a complaint filed with eir and no resolution.



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    #4
    Maximilian Stale Backache
    Posts: 0 ✭ Maximilian Stale Backache


    You actually need to file a complaint with Sky and get no resolution, as they're your ISP/Phone provider. Then lodge formal complaint with ComReg and hopefully they figure it out.



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