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Eir - iMessage and FaceTime Activation issues

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  • 03-02-2023 2:19pm
    #1
    samvimes
    Registered Users Posts: 39 ✭samvimes


    Similar To the VM Thread, ported from Three to Eir earlier this week and have been unable to activated either service. International SMS messages work fine. Spoke to Apple support, tested with HELP to 48369 (fails) and called Eir who maintain there's no issue on their side.


    anyone else have similar issues and what was the resolution if any.



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    #2
    Calvin Dry Pooch
    Posts: 0 ✭ Calvin Dry Pooch


    Check that they don't have any kind of premium SMS barring switched on.

    Allow premium sms: send PRSMSALLOW to 50104

    Bar premium sms: send PRSMSBAR to 50104

    It's also possible something's gone slightly wrong with the port.

    Basically when a port (move of network) is done, they update a database. You could think of it a bit like changing DNS records (if you're familiar with internet infrastructure). Sometimes that can glitch a little if some database doesn't sync up. So, it might be worth asking them to do the port again.

    Post edited by [Deleted User] on


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    #3
    samvimes
    Registered Users Posts: 39 ✭samvimes


    Got to the bottom of it with the help of an apple tech, I had tried everything up to that point, reset phone, network options, numerous restarts with messages off and on, removed sim, all that.

    I had confirmed intentional texts worked, I'm not sure if apple did anything internally but after allowing the 'wheel' to spin on the phone number in iMessages it activated after approx 20 mins. the difference this time was disabling automatic Date/Time. Reset that after activation and restarted phone, so far so good, well worth calling them.



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    #4
    Calvin Dry Pooch
    Posts: 0 ✭ Calvin Dry Pooch


    It’s a very opaque process because they try to make it look totally seamless. It would be easier if you could just see what it is sending by SMS and whether the message is failing or not.



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    #5
    losetheforce
    Registered Users Posts: 65 ✭✭losetheforce


    Having exactly the same problem, eir just insist its apple but everything worked fine on my previous carrier. The text HELP to 48369 is failing. I've tried allowing premium numbers but no joy. I just can't believe how poor eir are, not helpful just looking for a scapegoat. I don't think anything I do with apple is going to solve this, its a carrier issue.



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