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Unauthorised withdrawal

mckaysoftware · 2023-03-10 10:32:07

I recently started a free trial with myheritage.com, and cancelled it by email on 05/03/2023, within their two-week period. However, despite having had a reply from their sales team, they still took the subscription out of my account. How can I get my money back?

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10-03-2023 11:32am

#1

mckaysoftware

Registered Users Posts: 31 ✭

Join Date: December 2008

Posts: 26

I recently started a free trial with myheritage.com, and cancelled it by email on 05/03/2023, within their two-week period. However, despite having had a reply from their sales team, they still took the subscription out of my account. How can I get my money back?

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#2 10-03-2023 3:14pm
Bank of Ireland Reps

Closed Accounts Posts: 1,293 ✭✭✭

Join Date: November 2011

Posts: 1272

Hi,
Thanks for getting in touch with us here.
You would need to contact the retailer in relation to this to request a refund. You can cancel the subscription on our side through this link.
How do I cancel a subscription on my Card? - Bank of Ireland Group Website
Thanks, Megan

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