SSE Potential Billing Issue

ConorC1

Hi,

Wondering could anyone else with SSE day, night, peak plan check something to help me.

Peak billing is from 17:00 to 19:00. When you look on their website and view your usage visually it appears that peak is from 16:00 to 18:00...

I downloaded csv usage file for my billing period and from what I can tell in my bill the peak usage was calculated using the 16:00 to 18:00 time period. Could somebody else check if they experienced the same as this?

pigtail33

https://www.boards.ie/discussion/2058287713/sse-potential-billing-issue

I noticed that too, I think it went like that after the clocks changed in October. I tried ringing them a few times, but gave up when I was on hold for 45 mins. I was hoping it was just the online tracker that was incorrect, and the bills tracked the correct time.

walterking

Gmt

ConorC1

https://www.boards.ie/discussion/comment/120341365#Comment_120341365

Ok thanks. I must check how my bills look before the clocks changed. Bizarre for a company of that size not to adjust their billing system if this is the case

eeepaulo

You can check the actual esb data just to make sure they are recording it correctly, sign up https://myaccount.esbnetworks.ie/

i was with sse for a year, not now so cant check if its wrong at the moment.

The bill never tallied in a whole year with the online graph. The online graph did tally with the downloadable data. It was never more than a couple of kwh out but still.

They also used to use the 00:30 as the first read of the day (between 00:00-00:30) which makes 00:00 the last of the day (between 23:00-00:00). Which means if you put it into something like excel, excel will order the data to start at 00:00 (which is the last read of the day for them) they might of corrected it since.

ConorC1

https://www.boards.ie/discussion/comment/120344463#Comment_120344463

ok thanks. That's good to know! I'll check the esb data and compare the two