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What number to call for Credit Card that doesn't take you around in circles?

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  • 17-03-2023 4:35pm
    #1
    The Continental Op
    Registered Users Posts: 6,781 ✭✭✭


    I've just call 0818 251 251 three times which was a total waste of my time as the system seems designed to do anything other than allow you to talk to a representative. I've no mobile coverage where I live so have a Pocket Token device for 2 factor identification. Online purchases are failing and I'm not getting any authentication screen. This has happened with different websites multiple times so at this stage I just want to ask A REAL PERSON!!!! if my card is still active? What number do I need to do to achieve this the 0818 251 251 assumes that all customers have coverage and can send and recieve txt msgs.

    Wake me up when it's all over.



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  • Options
    #2
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    Hi there,

    Thanks for getting in touch with us and sorry to hear about your experience with this.

    Our Credit card team can be contacted on 0818251251 between 9am-5pm Monday to Friday.

    Please select options 3, 1 and then 5 to speak with our colleagues in the credit card team.

    If you need any advice in relation to the Physical Security Key and authenticating payments, please contact our colleagues on 0818 365 365 from ROI or +353 1 404 4000 if calling from abroad between 9am to 5pm Mon-Fri,10am-2pm Saturdays and we can help with this.

    These issues will need to be resolved via an inbound call.

    Thanks,

    Declan



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